Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Preeti Sinha

Gurgaon

Summary

Results-driven associate with experience in AI bot automation and operational escalations. Skilled in problem-solving and team collaboration, focused on improving process flows and customer service experiences.

Overview

2
2
years of professional experience

Work History

Associate

Zomato
Gurugram
06.2024 - Current
  • Contributed to AI bot automation by testing and validating workflows across use cases to ensure reliable system response.
  • Provided feedback on process flows and suggested improvements for tool usability and accuracy.
  • Managed 70+ high-priority operational escalations daily with a focus on issue resolution and internal coordination.
  • Collaborated with cross-functional teams (product, tech, support) to identify service gaps and improve internal tools.
  • Handled escalations for Zomato Gold services in the UAE region, ensuring process clarity.

Human Resources Intern

Relaxo Footwears Ltd.
New Delhi
04.2023 - 05.2023
  • Assisted in recruitment processes by screening resumes and scheduling interviews.
  • Coordinated employee onboarding activities and prepared orientation materials.
  • Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
  • Interviewed job applicants to obtain information on work history, education or job skills.

Education

BBA - Bachelor of Business Administration

Rukmini Devi Institute of Advanced Studies, GGSIPU
8.37 CGPA
01-2024

12th - Commerce

DAV Sushil Kedia Vishwa Bharati, CBSE Board
89.2%
01-2021

10th -

DAV Sushil Kedia Vishwa Bharati, CBSE Board
86.6%
01-2019

Skills

  • Effective communication
  • Attention to detail
  • Multitasking and organization
  • Cross-functional collaboration
  • Problem-solving abilities
  • Decision-making

Languages

Hindi
First Language
English
Proficient (C2)
C2
Nepali
Proficient (C2)
C2

Accomplishments

  • Achieved Top Performer recognition 6+ times in Zomato.
  • Received social media appreciation from Parul Gulati, Founder of Nish Hair (1.7M followers on social media).
  • Secured silver medal in NPTEL examination.

Timeline

Associate

Zomato
06.2024 - Current

Human Resources Intern

Relaxo Footwears Ltd.
04.2023 - 05.2023

BBA - Bachelor of Business Administration

Rukmini Devi Institute of Advanced Studies, GGSIPU

12th - Commerce

DAV Sushil Kedia Vishwa Bharati, CBSE Board

10th -

DAV Sushil Kedia Vishwa Bharati, CBSE Board

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Preeti Sinha