Preeti Sinha
Gurgaon
Summary
Results-driven associate with experience in AI bot automation and operational escalations. Skilled in problem-solving and team collaboration, focused on improving process flows and customer service experiences.
Overview
2
2
years of professional experience
Work History
Associate
Zomato
Gurugram
2024.06 - Current
- Contributed to AI bot automation by testing and validating workflows across use cases to ensure reliable system response.
- Provided feedback on process flows and suggested improvements for tool usability and accuracy.
- Managed 70+ high-priority operational escalations daily with a focus on issue resolution and internal coordination.
- Collaborated with cross-functional teams (product, tech, support) to identify service gaps and improve internal tools.
- Handled escalations for Zomato Gold services in the UAE region, ensuring process clarity.
Human Resources Intern
Relaxo Footwears Ltd.
New Delhi
2023.04 - 2023.05
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Coordinated employee onboarding activities and prepared orientation materials.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Interviewed job applicants to obtain information on work history, education or job skills.
Education
BBA - Bachelor of Business Administration
Rukmini Devi Institute of Advanced Studies, GGSIPU
8.37 CGPA2024-01
12th - Commerce
DAV Sushil Kedia Vishwa Bharati, CBSE Board
89.2%2021-01
10th -
DAV Sushil Kedia Vishwa Bharati, CBSE Board
86.6%2019-01
Skills
- Effective communication
- Attention to detail
- Multitasking and organization
- Cross-functional collaboration
- Problem-solving abilities
- Decision-making
Languages
Hindi
First Language
English
Proficient (C2)
C2
Nepali
Proficient (C2)
C2
Accomplishments
- Achieved Top Performer recognition 6+ times in Zomato.
- Received social media appreciation from Parul Gulati, Founder of Nish Hair (1.7M followers on social media).
- Secured silver medal in NPTEL examination.
Timeline
Associate
Zomato
2024.06 - Current
Human Resources Intern
Relaxo Footwears Ltd.
2023.04 - 2023.05
BBA - Bachelor of Business Administration
Rukmini Devi Institute of Advanced Studies, GGSIPU
12th - Commerce
DAV Sushil Kedia Vishwa Bharati, CBSE Board
10th -
DAV Sushil Kedia Vishwa Bharati, CBSE Board