Summary
Overview
Work History
Education
Skills
Timeline
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Preeti Thakur

Preeti Thakur

Noida

Summary

As a dynamic and passionate cabin crew professional I bring a wealth of experience to the table with a solid track record of seven years at Air India. My dedication to my profession is matched only by my commitment to elevating In-flight service and enhancing the passenger experience. I am eager to contribute my expertise to your esteemed airline team and am confident that my skills will be valuable asset in delivering exceptional service to your passenger.

Overview

8
8
years of professional experience

Work History

EXPERIENCED FLIGHT ATTENDANT

Air India
12.2017 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • .Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.

Customer Care Executive

Indigo Airlines
11.2016 - 10.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
  • Maintained up-to-date knowledge of company products and policies to provide accurate information to customers.

Education

HSC (10+2) -

Model High Secondary School

B. Com -

Barkatullah University
05.2014

HSC (10+2) -

Model High Secondary School
03.2011

Skills

  • Observant & Imaginative
  • Conflict Resolution
  • Strategic Thinker
  • Decisive & Quick Thinking at Critical Moments
  • Reliability and punctuality

Timeline

EXPERIENCED FLIGHT ATTENDANT

Air India
12.2017 - Current

Customer Care Executive

Indigo Airlines
11.2016 - 10.2017

HSC (10+2) -

Model High Secondary School

B. Com -

Barkatullah University

HSC (10+2) -

Model High Secondary School

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Preeti Thakur