Preeti Tyagi

· Maximized team performance Excelled at identifying, developing and using strengths of team members, as well as locating, detecting and resolving problems and weaknesses of each team individual.

· Responsible for handling multiple teams such as Money in, Money out, Daily Reconciliation, Annual Reporting team, Death processing team, daily processing team and WMS resolution team.

· 5500 Form preparation, Annual Plan Reporting (APRS), Summary Annual Reporting contained of financial information on the 5500 and a statement of the right to receive an annual report.

· Participant Payments coming in and going out.

· Resolving the daily queries/tickets of participants by analyzing and providing them proper resolution.

· Audit on 401K quarterly statement to make sure it has accurate information and modify the values to the participant.

· Annual Reporting ADP/ACP Compliance testing of 401k plans, preparing report and calculations. Nondiscrimination testing for HCEs and non HCEs.

· Implementing new clients and processes from onshore.

· Handling the Contribution and payments of Participants for multiple clients.

· Rectifying the daily edits and errors reported, by analyzing the cause.

· Analyzing and resolving the edited out financial or non-financial transactions.

· Taking care of benefit schemes provided by the US clients to their employees.

· Resolving discrepancies in the accounts.

· Transitioned multiple processes from Onshore to Offshore through change orders.

· Worked on HOLMES project for automation.

· RCA on both system errors & Process failures and implement preventive measures.

· Mentoring, Feedback & Coaching to Team.

· Proficient in managing, motivating and leading teams for running successful business process Operations with proven ability of achieving process targets.

· Maintaining healthy business relations with clients and ensuring maximum satisfaction by achieving delivery and quality Norms.

· Ensure the terms of the customer agreement are understood by impacted parties such as SLAs, reporting, timelines, etc.

· Managing end-to-end client projects, this includes interacting with business leaders/senior management, clients and systems professionals for understanding the business, their expectations and developing business process models, processes to enhance the client delivery.

• Worked effectively in fast-paced environments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Organized and detail-oriented with a strong work ethic.
• Gained strong leadership skills by managing projects from start to finish.
• Excellent communication skills, both verbal and written.

• Actively participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the department.
• Collaborated with team members to create efficient schedules that minimized downtime and maximized productivity.
• Demonstrated consistent attention to detail when verifying orders against invoices, minimizing errors and ensuring accuracy in billing processes.
• Contributed to the development of standard operating procedures to streamline workflows across the organization''s delivery network.
• Conducted routine audits of delivery routes to ensure compliance with safety regulations and policies.
• Maintained open lines of communication with supervisors regarding potential issues affecting timely or accurate deliveries; proactively sought solutions to address challenges before they escalated into larger problems.

• Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
• Developed new processes for increased production capacity and improved product quality.
• Trained new employees on established processes, ensuring consistent performance across the team.
• Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.
• Optimized resource utilization by streamlining workflows, improving overall operational efficiency.
• Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
• Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary.
• Mentored junior team members in best practices for process development, fostering a culture of continuous learning and improvement.
• Enhanced process efficiency by identifying bottlenecks and implementing optimization strategies.
• Assessed current systems and identified improvement areas to uplift capabilities.
• Implemented effective strategies for processor optimization based on insights.