Preeti Vats
Gurgaon
Summary
Experienced CRM professional with a background in managing customer relationships and improving business operations. Strengths include effective communication, data analysis, and strategic planning skills to enhance customer satisfaction and loyalty. Demonstrated success in implementing CRM strategies leading to significant improvements in customer experience and business growth.
Overview
5
5
years of professional experience
Work History
CRM
Love vivah.com
Gurgaon
02.2015 - 12.2017
- Created detailed reports on customer activity, including purchase history and preferences.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Conducted user testing with customers to assess usability of CRM interface.
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
- Addressed customer questions and concerns regarding products and services.
2 Year Experience In Real Estate
Ambient estate pvt ltd
Gurgaon
02.2013 - 01.2015
Responding to customer inquiries, concerns, and guiding them through the sales process via phone
Add our services to online portals
Education
Master of Arts - Arts Education
Govt Girls School
Gurgaon Timeline
CRM
Love vivah.com
02.2015 - 12.2017
2 Year Experience In Real Estate
Ambient estate pvt ltd
02.2013 - 01.2015
Master of Arts - Arts Education
Govt Girls School