Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AdministrativeAssistant
Preeti Verma

Preeti Verma

CONSULTANT
Gurgaon

Summary

I have an overall 20+ years of experience. In my current role I am managing ISO 9001 certification at enterprise level and project managing the Internal audit function that involves audit planning, execution, reporting of audit outcomes. Responsible to write/develop Quality Management System policies and procedures and their annual revisions. Responsible for generating QMS awareness, create a pool of trainers, create training content for various trainings on QMS. Develop strategies to make audit process reliable and relevant.

Certified ISO 9001:2015 Lead Auditor, accountable for managing enterprise certification, developing strategies and continually improving the process by proposing changes on its relevance as organization and businesses evolve. Proficient in developing ISO 9001 policies, procedures and assessment frameworks. Proficient in QMS consulting, Operational Excellence maturity assessments, Risk Management, Business Reporting and MIS. Excellent auditing skills and understanding of quality management system. Strong relationship management, ability to lead and influence others in a cross-functional environment. Superior communication skills with stakeholders at all levels in the organization. Proven ability to deliver results in a fast-paced and highly matrix environment. Work with passion and a self-starter, with strong project management ability to drive initiatives.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Consultant

WNS GLOBAL SERVICES
Gurgaon
10.2022 - Current
  • Enterprise ISO 9001 Management & Governance
  • Internal QMS Audit Function (ISO 9001: 2015): Managing ISO Internal Audit function for the enterprise
  • Governance - ISO 9001 Internal Audits, Gap assessments, Contractual Audits and OpEx Maturity Assessments
  • Reporting & Improvements - Management reporting of audit outcomes on Power BI
  • Analysing the result of audits and recommending improvements
  • Maintenance of Audit Policies and procedures (Apex, General Department Procedure, Internal Audit Policy & Procedure) - change proposal, authoring policies, procedures and developing frameworks, version changes, following approval matrix and authorisation procedures.
  • Project managing QMS integration for new sites, mergers and acquisitions.

Manager

WNS Global Services
Gurgaon
01.2010 - 01.2022
  • Managing ISO 9001:2015 certification for WNS Gurgaon, Bangalore, China, Romania and Poland
  • Role involves planning, scheduling, conducting, reporting ISO 9001:2015 Internal Audits for Business processes and support functions and international location's governance
  • Role also involves QMS Consulting for internal customers, Deployment of QMS for new accounts transitioned at assigned Domestic and International delivery centres
  • Internal QMS Audit (ISO 9001: 2015): Ensure QMS compliance across business units and enabling functions through Internal Audits and performance reporting
  • Quality Management System (QMS) (ISO 9001: 2015): Effectively deploying QMS in the organization, preparing the necessary procedure, process maps, quality plans and conducting internal audits and Management Reviews to ensure the effectiveness of the system and liaise with external agency for conducting the surveillance and recertification audits
  • Trainings & Workshops: building quality culture in the organization by means of various trainings such as ISO Basic Awareness Workshop, ISO Advanced Awareness Workshop, Auditor Awareness Workshop
  • Analysis and Improvement - Performing analysis on the organisation ISO 9001 performance
  • Identifying improvement and taking corrective actions
  • Governance - Managing Internal audit function for international locations - Romania, Poland, China.

Training Lead

WNS GLOBAL SERVICE
Gurgaon
01.2007 - 01.2010
  • Imparted Soft skills/Behavioral trainings and delivered Process Training to New Hires
  • Content Development
  • Evaluation of trainers' end to end performance; Review process training periodically with stakeholders and drive corrective action
  • Reviewing existing Training materials and making revisions as necessary
  • Reducing Knowledge Related Errors among the team - liaising with Operations and Quality team to provide required Training from time to time
  • Managing Bridge Program.

Sr CSA

Wns Global Services
Gurgaon
01.2006 - 01.2007
  • Approving brokers from all over USA to work with our clients
  • Handling queries from the account representative of wholesale branches located in different parts of US
  • Consistent performer meeting expectations for all the parameters and job requirement
  • Managed and trained new batches when they complete their process training
  • Providing training to the agents on the floor as and when required
  • Brainwave' recognition award on completion of a Project.

Tech Facilitator

Wipro BPO
New Delhi
01.2005 - 01.2006
  • Resolve L2 calls with 100% FCR.

Education

Master of Business Administration (MBA) - undefined

Sikkim Manipal University
01.2012 - 12 2015

Bachelor of Science (BS) - undefined

CCS Haryana Agricultural University
01.1993 - 12 1996

Skills

Communication

Accomplishments

Successfully deployed QMS in life sciences, auto claims and R&A.


Developed playbook for QMS Integration.


Carried special assessments using agile approach, delivering the outcomes with more than 50% reduced timeline.

Certification

ISO 9001:2015

Timeline

Consultant

WNS GLOBAL SERVICES
10.2022 - Current

Master of Business Administration (MBA) - undefined

Sikkim Manipal University
01.2012 - 12 2015

Manager

WNS Global Services
01.2010 - 01.2022

Training Lead

WNS GLOBAL SERVICE
01.2007 - 01.2010

Sr CSA

Wns Global Services
01.2006 - 01.2007

Tech Facilitator

Wipro BPO
01.2005 - 01.2006

Bachelor of Science (BS) - undefined

CCS Haryana Agricultural University
01.1993 - 12 1996
Preeti VermaCONSULTANT