Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Awards
Technologies Worked On
Affiliations
Timeline
Generic
Preeti Wood

Preeti Wood

Nagpur

Summary

Results-driven Enterprise Operations Analyst with expertise in batch job management and incident resolution at Mastercard. Proven track record in automating file transfers and enhancing SLA compliance through effective communication and collaboration. Skilled in workload automation and system monitoring, ensuring seamless operations across diverse environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Enterprise Operations Analyst 2

Mastercard
Pune
11.2020 - Current
  • Company Overview: Mastercard Pune Tech Hub.
  • Proactively monitored and managed the OPC/TWS production workload, ensuring seamless execution of batch jobs across multiple LPARs and environments.
  • Performed real-time troubleshooting of job failures, delays, and dependencies, including job restarts, conditional reruns, and out-of-sequence resolutions, minimizing business impact.
  • Ensured timely execution of critical batch cycles by validating preconditions, special resources, and interdependencies across distributed and mainframe systems.
  • Coordinated with application support, operations, and infrastructure teams to resolve incidents quickly, and maintain SLA compliance.
  • Regularly reviewed system logs, job tracking data, and status reports to identify performance bottlenecks, and initiate corrective measures.
  • Diligently monitored and managed OPC/TWS production workload, facilitating seamless execution of batch jobs across multiple LPARs and environments.
  • Troubleshot GFT-related issues, including failed transfers, permission errors, and protocol mismatches (FTP, SFTP, NDM).
  • Configured and scheduled file transfers using GFT, ensuring the timely delivery of critical data files for business processing.
  • Validated incoming and outgoing files, checked file integrity (CRC/checksum), and resolved discrepancies in coordination with application teams.
  • Collaborated with infrastructure and security teams to implement access controls, encryption standards, and sensitive file transfers.
  • Automated file transfer monitoring and alerting through scripting, and integration with enterprise monitoring tools.
  • Participated in incident response and root cause analysis for file transfer and storage-related issues.
  • Mastercard Pune Tech Hub

Analyst level 04 Tier 2

FISERV
12.2017 - 01.2020
  • Company Overview: Federal Banking: ACH Transactions deal with clients' money movements related to loans, mortgages, critical time-bound transactions, payroll, and federal banks under NACHA rules and regulations.
  • Submission of back-to-back Windows, time-bound, and SLA of 5 minutes.
  • Balancing the credits and debits of customer transactions. Researching unbalance.
  • Monitoring job abends and researching the abend code (abend remediation).
  • Working closely with the Tier 3 team on resolving issues.
  • Sharing accountability as a SPOC.
  • Working closely with management on project documentation, CMMI Level 5.
  • Monitoring Windows servers, checking the availability of servers in various environments via RDC Manager.
  • Running status queries to check file processing on IBM Data Studio.
  • Monitoring SPLUNK alerts and creating incidents in the case of discrepancies.
  • Checking the status of JMX consoles and services on the cloud.
  • Performing validations on change orders for weekly deployments.
  • Performing change requests.
  • Federal Banking: ACH Transactions deal with clients' money movements related to loans, mortgages, critical time-bound transactions, payroll, and federal banks under NACHA rules and regulations.

Member Technical

ADP India Pvt Ltd
Pune
04.2012 - 09.2017
  • Company Overview: Control M / EM Scheduling and administration; CAPS deals with money movements. Approximately 35,000 Jobs runs per day. Handles Tax and Benefits of ADP clients.
  • Scheduling jobs on Control-M, TSO, and GUI EM version 9.00.
  • Handling various requests for service desk ABend remediation.
  • Request types: run jobs, change the parameters, delete jobs, and work on SLA-related jobs.
  • Handling quarterly jobs and keeping track of them.
  • Modifying calendars.
  • Creating a calendar.
  • Flowchart creation and maintenance.
  • Working on CTL-D and CTL-M to fix bugs and clear UNIDENTS, providing the user with a relevant report.
  • Responsible for job scheduling and monitoring in Jobtrac CA-11.
  • Expertise in administration and scheduling jobs in Control-M Enterprise Manager version 9.
  • Installation and upgrade of Control-M EM, Control-M server, Control-M agents, additional Control-M components, and fix packs.
  • Planning and designing a workload automation solution for new and existing customers based on their requirements.
  • Various uses of Control-M agent plugins. SAP/AFT module installation, profile management, and parameter customisation.
  • Monitoring and troubleshooting issues related to the Control-M Server and Agent as required.
  • Control M / EM Scheduling and administration; CAPS deals with money movements. Approximately 35,000 Jobs runs per day. Handles Tax and Benefits of ADP clients.

Education

B.E E&Tc egg. -

CUMMINS
Pune

Diploma E&Tc -

SDPM
Nagpur

SSC -

St Joseph’s Convent

Skills

  • JCL
  • Batch job management
  • Incident resolution
  • File transfer automation
  • System monitoring
  • Workload automation
  • Process improvement
  • Team collaboration
  • SLA compliance
  • OPC
  • TWS
  • Effective communication
  • REXX
  • Cobol
  • SERVICE DESK
  • Service point
  • Remedy
  • TSO
  • ISPF
  • SDSF
  • CA-7
  • CTL-M
  • CA-11
  • OPC
  • CONTROL-M / EM
  • CONTROL-D
  • CA- JOBTRAC
  • MVS
  • Z/OS
  • Windows
  • Linux
  • Cloud
  • COBOL
  • CICS
  • RACF
  • DB2
  • Changeman version control tool

Certification

  • IBM Mainframe Application from Maples ESM
  • BMC Control-M EM from VYOM Labs
  • ITIL V4 Certified
  • MAGIC (Customer Relations): How to Interact with Customers

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Awards

  • Received many appreciations from the customers, CRM and Managers and rewarded for dedication towards the project.
  • Awarded as STAR Performer and Award for Client Satisfaction 5 times.
  • Created REXX Automation at FISERV to run X-roads information which helped BU to maintain their Audit and help team members to see if any banks acknowledgement is missing, Received level 2 Living Proof.

Technologies Worked On

  • Mainframes
  • Control-M
  • OPC
  • TWS

Affiliations

  • horse riding
  • biking
  • boxing
  • gyming

Timeline

Enterprise Operations Analyst 2

Mastercard
11.2020 - Current

Analyst level 04 Tier 2

FISERV
12.2017 - 01.2020

Member Technical

ADP India Pvt Ltd
04.2012 - 09.2017

B.E E&Tc egg. -

CUMMINS

Diploma E&Tc -

SDPM

SSC -

St Joseph’s Convent

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