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Associate Principal Engineer

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Experienced and highly competent Senior Technical Process Executive with a strong foundation in troubleshooting and resolving Level 1 and Level 2 technical tickets for international clients. Demonstrated ability to manage end-to-end ticket resolution processes across multiple time zones and complex environments. Progressed internally to the role of Quality Analyst, showcasing strong analytical and process improvement skills through daily auditing and quality assurance contributions.

Proven Process Execution Specialist with a track record of enhancing documentation accuracy and compliance at Swire Digital Centre. Skilled in Quality Assurance and customer relations, adept at problem-solving and communication. Boosted customer retention rates at WMALL through exceptional service, demonstrating adaptability and decision-making prowess.

Dynamic professional with extensive experience at Hyatt, specializing in customer service and first-contact resolution. Proven track record in managing multiple inquiries while maintaining high guest satisfaction levels. Expertise in technical support, crisis resolution, insurance verification, and billing and coding, with a focus on compliance and detail. Committed to enhancing operational efficiency and fostering positive guest experiences through compassionate service.

Experienced Quality Engineer with over 5 years of expertise in the automotive industry. Specializes in quality assurance, process optimization, and compliance. Strong knowledge of ISO 9001, IATF 16949, PPAP, APQP, FMEA, SPC, MSA, and 8D methodology. Proven track record of reducing customer complaints by 30% and increasing production efficiency by 15%. Seeking a new challenge to contribute skills and drive continuous improvement in a dynamic work environment.

Preeti Yadav

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Quality Analyst for Chat Process

Intern

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Bachelor of Science - Computer Application

Master of Computer Applications - Computer Application

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Quality Analyst for Chat Process

Intern

Bachelor of Science - Computer Application

Master of Computer Applications - Computer Application

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