Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Branch Manager
Manappuram Finance Limited
Hyderabad
02.2016 - 02.2023
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Gathered and reviewed customer feedback to improve operations.
Maintaining cash stock register, closing cash, receipt payment, gold checking, customer handling and other responsibilities related to gold loan.
Handling the volt key, dealing to the customers and solve their problems, Preparing Daily Report and recovery of NPA & performing the roles and responsibilities.
Maintained friendly and professional customer interactions
Met deadlines by proactively managing individual and team tasks and streamlining processes
Internship Student
UAE Exchange & Financial Services Ltd.
05.2012 - 06.2012
Reported back to instructor to receive day-to-day tasks and responsibilities.
Interacted with customers by phone, email or in-person to provide information.
Calling customer and fixing appointment for marketing people “UAE Exchange Financial Services Ltd.” Cold calling to customers, fixing of appointment and creating new lead for marketing heads.
Education
MBA - Banking, Insurance, Finance, Marketing & HR
Asian School of Business Management
Bhubaneswar
03.2011 -
Bachelor of Commerce - Accounting And Finance
Jamshedpur Women’s College
Jamshedpur
07.2008 -
High School Diploma -
Rajendra Inter College
Jamshedpur
04.2006 -
Matriculation -
Shiksha Niketan High School
Jamshedpur
04.2005 -
Skills
Data Visualization
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Timeline
Branch Manager
Manappuram Finance Limited
02.2016 - 02.2023
Internship Student
UAE Exchange & Financial Services Ltd.
05.2012 - 06.2012
MBA - Banking, Insurance, Finance, Marketing & HR
Asian School of Business Management
03.2011 -
Bachelor of Commerce - Accounting And Finance
Jamshedpur Women’s College
07.2008 -
High School Diploma -
Rajendra Inter College
04.2006 -
Matriculation -
Shiksha Niketan High School
04.2005 -
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Kannan AKannan A
Credit Monitors Head at Manappuram Finance LimitedCredit Monitors Head at Manappuram Finance Limited