PREETI JANARDHAN WANKHEDE
Chennai
Summary
Contact: 8888514513 12 years of experience in service industries, over the last 12 years, I have acquired good skills in customer handling and have been appreciated for my work with all my employers. Strongly motivated self-starter & team player with proven communication abilities & interpersonal skills. Comfortable dealing with / accessing hierarchies across all levels of management. My application and commitment to my work has helped me comprehend the customer expectations and has also enabled me to understand the finer nuances of this profile. My working knowledge of computers, my communication skill and my ability to work in teams are some of my strengths that helped me dispose my responsibilities well. Strong and ability to learn new work as far as possible in any industries for service department.
Overview
16
16
years of professional experience
Work History
OPD/ IPD Manager
FORTIS HOSPITALS VADAPALANI
12.2020 - Current
OPD Manager
GLENEAGLES GLOBAL HOSPITALS
05.2018 - 12.2020
- Daily monitoring of Doctors appointment tracker
- Doctors Promotion
- MIS management
- Monitoring Patients and Doctors feedback
- Tracking Clinic Activities
- Training and motivation of staffs and doctors
- Review of Staffs and doctor’s productivity
- Cost cutting measures
- Inter department and Inter branch relationship
- Co-ordination with Main Hospital
- Monitoring compliance and statutory needs
- Allocation of rooms
- Internal & External Branding
- Clinic promotional marketing
- Co-coordinating with Corp marketing Team
- Referral doctor management
- Staff Recruitment.
Guest Relation Executive
CROWNE PLAZA ADYAR GATE
CHENNAI
06.2016 - 04.2018
- Welcome guests during check-in and giving a farewell to guest while checkout
- Handling guest complaints and concerns in an efficient and timely manner
- Overseeing VIP guests arrivals and departures
- Coordinating and multi-tasking job duties in a busy environment
- Greeting guests as theyenter and exit the hot
- Check on VIP reservations complete their pre-registration formalities
- Allocate rooms to all arriving guest
- Co-ordinate with housekeeping for clearing of rooms
- Collect Guest feedback during guest departure along with his likes and dislikes
- Perform basic cashier activities as and when required
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary
- Blocking Rooms.
Front Office Associate
LANDMARK GROUP, Health Club
DUBAI
11.2012 - 05.2013
- Handling counter and servicing to customer for booking and maintain their bills payment providing if discount available
- Attend ph
- Calls &privilege guest
- Renew the membership card of the member and provide them best service available on season wise
- Check daily mail &enquiry of the gym center
- Send daily reports to the head office for managing work through mail
- Maintain reception area
- Follow the team instruction and processing their salary for regular record.
CABIN CREW
KINGFISHER AIRLINE
AHMEDABAD
01.2011 - 02.2012
- Ensuring the satisfaction of passengers by answering questions and offering them assistance Checking cabin before take-off to ensure compliance to safety regulations Welcome travelers on board and help them to their seats when necessary Serve food and beverages and sell products Give the “ Safety” presentation in a well-prepared manner Monitor the cabin frequently for the entire duration of the flight Adhere to established regulations and procedures Remain Calm and offer assistance to passenger in the event of an emergency Prepare accurate reports concerning any significant issues or happenings
Back office coordinator
BAJAJ ALLIANZ INSURANCEMAHARASTRA
Aurangabad
01.2008 - 07.2008
- Branch Processing Operations related queries of customer, generating new customer id through system
- Renewing of policy of existing customers
- Regularly mail to the customers about the policy
- Make the list of commercial vehicle and forward it to the manager
- Maintain data in excel on daily basis
Customer Relationship Manager
PREET COLLECTIONS, Western Brands, Apparels
SANGLI
05.2013
- Store for Women Accessories &, Handling counter and servicing to customer for retail sales
- Calling, messaging & mailing existing Customers for new offers & new products
- Managing Seasonal Sales activities including advertising & promotion work
- Resolving Customer Queries related to products
- Prepare & reporting Daily Sales & Stock report
- Overseeing Sales Associate & training them for Selling and cross selling
- Look after the Admin/ HR activities of the Store.
OPD MANAGER
MIS
- Appointment System
- Maintaining the walk- in patient Tracker
- Management as per Service Excellence standard
- Monthly Training and motivation of staffs with the coordination of T & D
- Plan and review compensation actions; enforcing policies and procedures
- Communicate all operating policies and/or issues at department meetings
- Inter department and Inter branch relationship
- Giving seamless service for best Patient Experience
- Feedback collection to achieve the best NPS % & P
- Satisfaction %
- Coordinating with marketing team for In- House Sunday’s Camps
- Conversations.
IPD
- Manager
- Admission Process
- Financial Counselling
- Estimation Tagging
- Daily Outstanding follow up
- IP to IP Conversions
- Daily Admitted Patients Care team rounds
- Surgery Clearance coordination with team Insurance & Billing
- Discharge Process
- LAMA Process
- Death Patient Protocol
- Discharge documentations coordination with MRD
- Discharge Patient Feedback collection and google review as well
- All the ICU’s patient counseling
- IPD MIS maintaining
- SIGNIFICANT CONTRIBUTIONS
- Develop and adhere to operations budget
- Coordinating with Quality Department.
Education
High School Diploma -
Gujarat State Board of Higher Education
Gujarat 06.2006
Skills
- External course: - MS Office, MS Word, MS Excel, MS PowerPoint
- Date of Birth: - 6th May, 1989
Accomplishments
- Customer Care Executive
- March 2006 To May 2007
- Responsible for sales of Post-paid connections in branch
- Analyzing all connections based on documents provided by the customers
- Accounting of handsets
- Customer relations
- 1-year BTEC N.N.C: -Frankfinn institute of Air Hostess Training, 2010
- B
- Com from :-Dr.Babasaheb Ambedkar Marathwada University, Aurangabad
- HSC (Commerce): - Gujarat State Board of Higher Education, 2006
Interests
- Reading, Music, Traveling & Dancing
Date: Signature
{PREETI WANKHEDE}
ACADEMIC CREDENTIALS
PERSONAL DETAILS
Languages
Languages
English
Beginner
A1
Hindi
Beginner
A1
Gujarati
Beginner
A1
Marathi
Beginner
A1
Kachi
Beginner
A1
Timeline
OPD/ IPD Manager
FORTIS HOSPITALS VADAPALANI
12.2020 - Current
OPD Manager
GLENEAGLES GLOBAL HOSPITALS
05.2018 - 12.2020
Guest Relation Executive
CROWNE PLAZA ADYAR GATE
06.2016 - 04.2018
Customer Relationship Manager
PREET COLLECTIONS, Western Brands, Apparels
05.2013
Front Office Associate
LANDMARK GROUP, Health Club
11.2012 - 05.2013
CABIN CREW
KINGFISHER AIRLINE
01.2011 - 02.2012
Back office coordinator
BAJAJ ALLIANZ INSURANCEMAHARASTRA
01.2008 - 07.2008
OPD MANAGER
MIS
IPD
High School Diploma -
Gujarat State Board of Higher Education
Similar Profiles
Suhas ShindeSuhas Shinde
Purchase-Pharmacist at Fortis Hospitals Pvt Ltd.Purchase-Pharmacist at Fortis Hospitals Pvt Ltd.
Dr Shilpa JoshiDr Shilpa Joshi
Deputy Manager,Medical Services at Fortis HospitalsDeputy Manager,Medical Services at Fortis Hospitals
ARUN KARUNAKARANARUN KARUNAKARAN
Registered Nurse at FORTIS HOSPITALSRegistered Nurse at FORTIS HOSPITALS