Preeti Pareek
Summary
Innovative professional with 9 + yrs of progressive experience in Ed-Tech, Hospitality and Customer service. Excellent reputation for resolving problems, improving customer satisfaction, Escalation handling & driving overall sales revenue.
Overview
13
13
years of professional experience
Work History
Assistant Manager (Operation & Product)
Joy N Crew
Pune
11.2025 - Current
- Assisted in handling group and FIT travel operations from inquiry to execution.
- Assisting in tour planning and itineraries
- Coordinating bookings with airlines, hotels, transport providers
- Preparing travel schedules and confirmations
- Assisting in creating tour packages and itineraries
- Assisting in cost calculations of tour packages
Assistant Manager
Destination Launcher DMC
09.2024 - 11.2025
- Managed daily operations to ensure seamless event execution for clients.
- Supported MICE movements, ensuring seamless ground operations.
- Assisted in handling group and FIT travel operations from inquiry to execution.
- Recruited and trained new employees to meet job requirements.
- Developed training programs for staff to enhance service quality and efficiency.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored service quality across hotel bookings, transfers, and ground operations to meet company standards.
- Coordinated with suppliers and internal teams to ensure timely and error-free execution of services.
Sr Travel Consultant (Ops & Sales)
Massive Holiday
12.2021 - 06.2024
- To get travel arrangement done for Corporate employees, B2B & B2C , FIT as per Travel Policy.
- Handled Inbound ,Outbound FIT- Group Travel & MICE including air ticketing, hotel, travel insurance, Visa coordination, ground transportation and itineraries for the clients.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Managed a team of 8-10 members efficiently, demonstrating leadership and teamwork skills to achieve collective goals.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Handling the entire sales cycle & Operation with ownership
- Quality Assurance: Conduct regular quality checks to ensure accuracy and consistency in bookings and operations.
- Drive daily execution based on SOPs and update SOPs to enhance operational performance.
- Enhanced team productivity by providing effective training and coaching to new and existing staff members.
Operation Associate
UPGRAD
10.2020 - 11.2021
- Analyzing the performance of candidates in a different program element
- Escalation Handling
- Developed tailored solutions for clients, increasing customer retention rates.
- Supporting program management with the planning, implementation and evaluation of program activities.
- Co-ordinate with various departments for better functioning of the process.
- Interacting with customers understanding their needs, and providing them with solutions to their problems.
- Managing customer relationships to ensure they are satisfied with the product or service being offered.
- Coordinated and communicated with external stakeholders to support program objectives.
- Provided training and support to new associates to help provide high-quality customer service.
Senior Travel Executive
HOLZOO ONLINE PVT NETWORK LTD
06.2016 - 08.2020
- Handling the entire sales cycle & Operation with ownership
- Planned & coordinated any travel any travel arrangements for the individuals,groups & companies ensuring that the client's requirements were always fully meet.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits knowing our products inside & out.
- Analyzing customer needs and recommending products based on those needs
- Handled high-volume telephone calls to address and resolve customer queries.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
Operation Executive
SIBTAIN HOLIDAYS PVT LTD
05.2013 - 12.2015
- To get travel arrangement done for Corporate employees, B2B & B2C , FIT as per Travel Policy.
- Handled Inbound ,Outbound FIT- Group Travel & corporate travel including air ticketing, hotel, travel insurance, Visa coordination, ground transportation and itineraries for the clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Acting as a liaison with travel agency and other travel related vendors.
- Negotiation with different hotels to get best tariff.
- Taking care of issuance of Domestic Air tickets, Hotel reservation, arranging Travel Insurance.
- Taking care of Service Providers/vendor Management, and getting agreements signed /contracts are renewed / amended as and when required within due dates
- Review the quality of rates, inventory, and content with competitors
Education
Master of Business Administration -
Indian Institute of Travel & Tourism Management
2013
Bachelor of Tourism Studies -
BTS
New Delhi06.2010
Skills
- Analytical Thinking Skills
- Project Management
- Problem Solving Skills
- Escalation handling & Mentoring
- Tableau , Asana & Salesforce
- Customer Relations Specialist
- GDS (Amadeus)
- Team leadership
Projects
- Create a real-time dashboard for customer service teams to monitor feedback trends, overall satisfaction scores, and emerging issues. Include visualizations such as charts and graphs for easy interpretation.
- Implemented a customer service-focused social media project aimed to enhance overall customer satisfaction and cultivate brand loyalty through effective online support.
Timeline
Assistant Manager (Operation & Product)
Joy N Crew
11.2025 - Current
Assistant Manager
Destination Launcher DMC
09.2024 - 11.2025
Sr Travel Consultant (Ops & Sales)
Massive Holiday
12.2021 - 06.2024
Operation Associate
UPGRAD
10.2020 - 11.2021
Senior Travel Executive
HOLZOO ONLINE PVT NETWORK LTD
06.2016 - 08.2020
Operation Executive
SIBTAIN HOLIDAYS PVT LTD
05.2013 - 12.2015
Master of Business Administration -
Indian Institute of Travel & Tourism Management
Bachelor of Tourism Studies -
BTS