Singing
Preeti Sony Oliganti
Customer Support Representative
Visakhapatnam
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Concentrix
Visakhapatnam
10.2021 - 07.2022
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Board Of Secondary Education - The Secondary School Certificate
Bashyam Public School
Visakhapatnam 06.2015 - 05.2016
Bachelor Of Commerce - Computer Science
Andhra University
Visakhapatnam 10.2022 - Current
Intermediate - B Science
BMM Intermediate College
Uttar Pradesh 03.2016 - 04.2018
Skills
Complaint resolution
Creative problem solving
Quality assurance
Finishing work
Customer Communication
Critical Thinking
Patience
Active Listening
Positive communication skills
Improving customer satisfaction
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Achieved appreciation through effectively helping with given Task.
- Collaborated with team of 80 members in the development of company's project.
Interests
Yoga
Listening music
Watching movies
Reading indian scriptures
History
Spiritual knowledge
Traveling
Achievements
Achieved operation champion award twice
Achieved rockstar award twice
Achieved best employee thank you card
Timeline
Bachelor Of Commerce - Computer Science
Andhra University
10.2022 - Current
Customer Service Representative
Concentrix
10.2021 - 07.2022
Intermediate - B Science
BMM Intermediate College
03.2016 - 04.2018
Board Of Secondary Education - The Secondary School Certificate
Bashyam Public School
06.2015 - 05.2016