Preety Komal
Mohali
Summary
Results-oriented dental and healthcare professional with 8+ years of experience in dentistry. Proven track record in exceptional patient care and effective healthcare administration. Dedicated to maintaining a positive attitude while efficiently supporting clinic needs for patients and doctors. Skilled in gathering comprehensive patient information and health backgrounds, administering local anesthetic agents, operating x-ray machines, and excelling in communication skills - verbal, written, and interpersonal.
Overview
11
11
years of professional experience
Work History
Operations Executive (Non Clinical)
Clove Dental
10.2023 - 05.2024
- Responsible for overseeing the day-to-day operations of the organization
- Ensuring that all business processes had run smoothly and efficiently
- Working in a teamwork including upper management, employees, and external partners
- Excellent verbal and written communication skills for effective collaboration
- Worked in a fast-paced and dynamic environment, with high pressure to company targets and deadlines
- Had juggled multiple tasks and priorities at once
- From joining to training of the new staff was done
- Supply chain management including managing the supply & procurement of dental materials and equipment
- Branding of the company by coordinating with staff members with the setup of new launched clinics
- Quality Assurance followed by Implementing and monitoring quality control measures to ensure patient safety and satisfaction
- Worked with various departments to ensure smooth operations and communication
Volunteer Work
Laird Eglinton Dental
08.2022 - 06.2023
- Greeting patients with a smile and performing Covid-19 screening
- Booking and checking insurances
- Cash handling & Insurance breakdown
- IOPA, Bitewings, PAN X-Ray
- Knowledge of ABELDENT, Tracker, Dentrix
- Taking medical history, privacy consent of new patients
- Scheduling patients for next appointments
- Sanitizing and disinfecting the operatory after every patient
- Aiding with clinical flow at the back end
- Technical skills and knowledge of sterilization equipment and techniques
- Knowledge of recall patients, missing appointments, filling appointments, cancelled appointments
- Insurance follow up, due payments follow up, everyday payments
- Checking emails, fax and voicemails daily
Operations Executive
Clove Dental
01.2017 - 08.2021
- Conducted communications and transactions with patients and visitors to foster positive experience
- Offered the office information and directed calls to the staff
- Organized patient files and streamlined operations to improve efficiency
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Adhered to strict guidelines to protect patient privacy
- Outlined pricing details for procedures and services
- Greeted visitor given appointments and directed them accordingly
- Dental camps were regularly placed; outstation places were frequently visited where a team of general dentist, orthodontist, periodontist along with dental assistants worked in collaboration spreading dental awareness and importance of the same were shared with the communities
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Managed financial documentations such as expense reports and invoices
- Held minutes of meeting after conducting ZCH – Clinic head meetings for the smooth functioning of dental clinics
- Collaborated with assistants and dentists to prepare and set up rooms with adequate supplies and equipment
- Effectively managed patient recall system and database with accuracy
- Created and reviewed invoices effectively to maintain accuracy while working with customers and process payments
- Schedule appointments and created contacts when needed
- Completed consultation with patients for treatment plan
Dental Surgeon
Sri Harkrishan Super speciality Hospital
11.2013 - 06.2016
- Greeted all patients upon arrival and built strong relation with them with positive attitude and attentive response
- Answered phone calls and scheduled appointments
- Coordinated weekly meetings and organized various dental camp in rural areas to educate people with dental health
- Examined teeth, gums, surrounding tissues and provided treatment
- Skills in Extractions, fillings, root canal treatment followed by crown placement
- Collected payments and educated patients regarding oral dental hygiene practices
- Coordinated weekly meetings and prepared minutes of meetings
- Daily schedules were checked for accuracy and patient accounts/records were maintained
Education
Healthcare Administration and Service Management -
Conestoga College
09.2022
PGDQMHHO - PGDHMM
Symbiosis Centre of Health Care
Pune, Maharashtra04.2019
Bachelor of Dental Surgery -
Krishna Dental College
03.2011
Skills
- Excellent communication skills
- Enthusiastic
- Active listener
- Quick learner
- Team player
- Detail oriented
- Effective verbal and written skills
- Proficient in MS Office suite
- Extractions
- Fillings
- Oral prophylaxis
- Preventive care
- Good with setting and meeting goals
Timeline
Operations Executive (Non Clinical)
Clove Dental
10.2023 - 05.2024
Volunteer Work
Laird Eglinton Dental
08.2022 - 06.2023
Operations Executive
Clove Dental
01.2017 - 08.2021
Dental Surgeon
Sri Harkrishan Super speciality Hospital
11.2013 - 06.2016
PGDQMHHO - PGDHMM
Symbiosis Centre of Health Care
Healthcare Administration and Service Management -
Conestoga College
Bachelor of Dental Surgery -
Krishna Dental College
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