PREETY KULLA
MUMBAI
Summary
Dynamic Food and Beverage Associate with proven expertise at JW Marriott Mumbai Sahar Hotel, excelling in customer service and order accuracy. Adept at enhancing guest experiences through effective communication and menu knowledge, ensuring high standards of food safety and hygiene while maintaining a well-organized dining environment. Committed to delivering exceptional service and satisfaction.
Overview
3
3
years of professional experience
Work History
Food and Beverage Associate in JW Cafe
JW MARRIOTT MUMBAI SAHAR HOTEL
Mumbai
03.2022 - Current
- Presented menus and answered questions regarding items.
- Served food and beverages to customers in a timely and efficient manner
- Took customer orders accurately and relayed them to the kitchen staff
- Constantly striving to elevate all guest experience and staying in tune with JW Marriott culture
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed payments from customers using point of sale systems.
- Operated kitchen equipment safely, including coffee machines and dishwashers.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Greeted and seated customers in a timely and friendly manner.
- Maintained cleanliness and organization of the dining area, counters, and kitchen space.
- Monitored food temperatures to ensure safety and quality standards were met.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked on guests during meals to ensure satisfaction with each course.
- Greeted customers, provided menus and answered questions about menu items.
Education
Certificate Course - Hospitality Management
Pragati Edutech
Guwahati03.2022
10+2 -
Bhadoi Model Higher Secondary School
01.2021
Skills
- Point of sale systems
- Customer service
- Menu knowledge
- Order accuracy
- Food safety
- Inventory management
- Team collaboration
- Time management
- Effective communication
- Guest engagement
- Cash handling
- Dining area maintenance
- Problem solving
- Beverage Serving
- Food hygiene
- Table turnover
- Table setting
- Menu presentation
- Food allergies awareness
- Alcoholic beverage service
Hobbies and Interests
- Singing
- Reading
Personal Information
- Date of Birth: 06/03/01
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Christianity
Languages
English
First Language
Hindi
Beginner
A1
References
References available upon request.
Timeline
Food and Beverage Associate in JW Cafe
JW MARRIOTT MUMBAI SAHAR HOTEL
03.2022 - Current
Certificate Course - Hospitality Management
Pragati Edutech
10+2 -
Bhadoi Model Higher Secondary School
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