Preety Puri

• Collaborated with cross-functional teams to design, develop, and deploy responsive web applications, enhancing user experience and functionality.
• Implemented front-end solutions using modern frameworks such as React, Angular to create engaging and intuitive user interfaces.
• Developed and maintained back-end services using Node.js and Express, integrating RESTful APIs to facilitate seamless communication between client and server.
• Designed and optimized relational databases using MySQL, ensuring efficient data storage and retrieval.
• Actively participated in Agile development processes, contributing to daily stand-ups, sprint planning, and retrospectives to enhance project efficiency.
• Utilized Git for version control and collaborated with team members using pull requests and code reviews.
• Conducted thorough testing, including unit and integration testing, to identify and resolve bugs.
• Led optimization efforts, achieving a 30% improvement in website loading speed through codebase enhancements.
• Worked with Linux and windows servers.

• Led the development of chatbot solutions that improved customer support efficiency.
• Collaborated with UX/UI designers to create conversational interfaces that delivered seamless and intuitive user experiences across multiple platforms.
• Implemented chatbots using frameworks like Dialogflow, Microsoft Bot Framework, or custom solutions based on Nodejs.
• Designed and trained chatbots to understand and respond accurately to user queries using natural language processing techniques.
• Integrated chatbots with various third-party APIs, enabling dynamic data retrieval and personalized responses.
• Employed sentiment analysis and intent recognition to fine-tune chatbot responses and optimize user interactions.
• Implemented continuous learning models to improve chatbot performance over time, resulting in a 15% increase in user engagement.
• Collaborated with cross-functional teams to gather requirements, prioritize features, and ensure timely delivery of chatbot projects.
• Conducted A/B testing to evaluate different conversation flows and refine chatbot responses based on user feedback.

• Worked with AWS Lex V1 and V2 for the better feature enhancement.