Preety Sharma
Chembur
Summary
To work with an organization that will grant an opportunity for personal growth and enhance my skill in the service industry. Possess excellent communication skills, a friendly, clam, confident and positive personality.
Overview
6
6
years of professional experience
Work History
Admin & Facility Executive
Randstad, Capital Land Company
08.2024 - Current
- Prepare joining kits for new employees, ensuring all necessary documentation and materials are provided
- Coordinate monthly events and office decorations, enhancing employee engagement and workplace atmosphere
- Track and manage couriers, ensuring timely delivery and receipt of important documents.
- Training Coordination: Organized and facilitated training sessions for new employees(like Housekeeping and pantry), ensuring they are well-prepared for their roles.
- Order stationery and ID cards, maintaining adequate supplies and managing inventory efficiently
- Manage meeting room bookings and facility rounds, ensuring smooth operations and availability of resources
- Coordinate car bookings and parking arrangements, optimizing transportation logistics for employees
- Oversee pest control and hygiene maintenance, ensuring a clean and safe working environment
- Achievements: Successfully organized and managed over 4 corporate events, improving employee engagement and satisfaction
- Employee Engagement: Developed and implemented employee engagement programs, resulting in a 15% increase in employee satisfaction
Facility Executive
Knight Frank, CapitaLand & Ascendas Firstspace
BKC, Mumbai
01.2024 - 08.2024
- Handle vendor coordination and invoice management, ensuring timely payments and maintaining good relationships with suppliers
- Supervise housekeeping, pantry, and travel desk, ensuring high standards of cleanliness and service
- Manage meeting room bookings and reception duties, providing excellent customer service to clients and visitors
- Maintain documents and handle couriers, ensuring accurate record-keeping and timely delivery
- Prepare monthly reports and manage petty cash, ensuring financial accuracy and accountability
- Achievements: Implemented a new inventory management system, reducing supply costs by 15%
- HR Tasks: Facilitated employee training sessions on facility management and safety protocols
- Managed employee attendance and leave records
- Vendor Management: Negotiated contracts with vendors, resulting in cost savings and improved service quality
Guest Relation Executive
JSW Centre
BKC Mumbai
12.2022 - 12.2023
- Handle VIP clients and guest complaints, ensuring high levels of customer satisfaction
- Manage events and maintain files and documents, ensuring smooth operations and accurate record-keeping
- Handle client calls and emails, providing prompt and professional responses
- Achievements: Received commendations for exceptional client service and problem resolution
- HR Tasks: Conducted employee satisfaction surveys and analyzed feedback to improve workplace environment
- Assisted in organizing team-building activities and workshops
- Client Relations: Built strong relationships with clients, leading to repeat business and positive referrals
Guest Relation
Trident and The Oberoi Hotel
Nariman Point
07.2022 - 12.2022
- Manage guest reservations and seating, ensuring efficient and courteous service
- Remember long-stay guest preferences, providing personalized service
- Collect guest feedback, using it to improve service quality
- Achievements: Improved guest satisfaction scores by 10% through personalized service
- HR Tasks: Trained new staff on customer service standards and hotel policies
- Coordinated with HR to address employee grievances and resolve conflicts
- Service Excellence: Implemented a guest feedback system that increased positive reviews by 20%
Relationship Supervisor Manager
MIDIGI World Harvest Online LLP
03.2021 - 03.2022
- Manage tutor sessions and resolve technical issues, ensuring smooth operations
- Handle session files and employee rosters, maintaining accurate records
- Review sessions and provide feedback, improving service quality
- Achievements: Streamlined session management processes, increasing efficiency by 20%
- HR Tasks: Developed and implemented performance appraisal systems for tutors
- Conducted regular feedback sessions to enhance employee performance and satisfaction
- Team Leadership: Led a team of 10 tutors, providing guidance and support to ensure high-quality service delivery
- Maintained professional, organized, and safe environment for employees and patrons.
Operations & Admin Intern
MIDIGI World Harvest Online LLP
12.2020 - 02.2021
- Assist in operations and administration tasks, supporting various departments
- HR Tasks: Supported HR in maintaining employee records and preparing HR reports
- Assisted in the recruitment process by coordinating interviews and follow-ups
- Process Improvement: Identified and implemented process improvements that increased operational efficiency
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Training
Four Seasons
Worli, Mumbai
07.2019 - 08.2019
- Gained hands-on experience in hospitality management and customer service
Education
BBA - Human Resources
D Y Patil University
12.2024
Diploma - hospitality
Frankfinn Institute Air Hostess Training
Ghatkopar East12.2019
H.S.C -
Atomic Energy Junior College
Anushakti nagar, Maharashtra12.2016
S.S.C -
Atomic Energy Central School 3
Anushakti nagar, Maharashtra12.2014
Skills
- Windows
- MS Office Word
- Excel
- PowerPoint
- Internet
Hobbies and Interests
Play sports such as badminton, basketball, shot-put, volleyball etc.
Disclaimer
I hereby declare that all the above details are true to the best of my knowledge.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 06/26/98
- Gender: Female
- Nationality: Indian
Other
Able to work for long hours.
Languages
Hindi
Native language
English
Upper Intermediate (B2)
B2
Interests
Cricket
Vollyball
Badminton
Sketching
Panting
Timeline
Admin & Facility Executive
Randstad, Capital Land Company
08.2024 - Current
Facility Executive
Knight Frank, CapitaLand & Ascendas Firstspace
01.2024 - 08.2024
Guest Relation Executive
JSW Centre
12.2022 - 12.2023
Guest Relation
Trident and The Oberoi Hotel
07.2022 - 12.2022
Relationship Supervisor Manager
MIDIGI World Harvest Online LLP
03.2021 - 03.2022
Operations & Admin Intern
MIDIGI World Harvest Online LLP
12.2020 - 02.2021
Training
Four Seasons
07.2019 - 08.2019
BBA - Human Resources
D Y Patil University
Diploma - hospitality
Frankfinn Institute Air Hostess Training
H.S.C -
Atomic Energy Junior College
S.S.C -
Atomic Energy Central School 3
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