Preety Sonar
Delhi
Summary
Detail-oriented billing associate with expertise in payment application and ERP systems. Proven track record in resolving billing disputes and enhancing customer satisfaction through effective communication.
Overview
3
3
years of professional experience
Work History
Senior Associate
Metlife
Noida
06.2023 - Current
- Processing billing for the insurance premium for existing insurance holders.
- Enter billing information into accounting or ERP systems.
- Communicate with customers via email to resolve billing disputes and discrepancies, and maintain up-to-date and organized billing records and documentation.
- Apply payments accurately to the correct customer accounts and policies.
- Identify and address overpayments, underpayments, or misapplied payments.
- Managed client relationships, addressing inquiries and resolving issues promptly.
- Streamlined reporting processes using internal systems for better data management.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Reconcile billing records with bank statements, accounts receivable, and the general ledger.
- Respond to inquiries from policyholders, agents, or brokers about billing issues, due dates, and payment options.
- Reviewed and approved vendor invoices.
Virtual Customer Service Associate
Amazon Development Center India Pvt. Ltd.
Noida
08.2022 - 01.2023
- Assisted customers with inquiries using Amazon's helpdesk tools.
- Resolved issues through effective communication and problem-solving skills.
- Resolved customer complaints in a timely manner.
- Answered incoming calls promptly and professionally.
- Assisted customers with inquiries regarding product features and services.
- Streamlined communication between departments by proactively sharing relevant customer feedback and insights.
Education
Bachelor of Arts - Social Sciences Education
The Global Open University
Nagaland12-2018
High School Diploma -
Assam Higher Secondary Education Council
Guwahati03-2013
Skills
- Billing processing
- ERP systems
- Payment application
- Dispute resolution
- Financial reconciliation
- Customer relationship management
Languages
Nepali
First Language
English
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Senior Associate
Metlife
06.2023 - Current
Virtual Customer Service Associate
Amazon Development Center India Pvt. Ltd.
08.2022 - 01.2023
Bachelor of Arts - Social Sciences Education
The Global Open University
High School Diploma -
Assam Higher Secondary Education Council