Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Preeya Aranha

Thane

Summary

Dynamic professional with proven success at Delhivery in leadership growth strategies and training program delivery. Enhanced operational efficiency through innovative training initiatives, resulting in significant performance improvements. Skilled in stakeholder engagement and complex problem-solving, fostering strong relationships to meet business objectives.

Overview

18
18
years of professional experience

Work History

Manager- Academic West Region

Delhivery
01.2023 - Current
  • Spearheaded last mile induction programs, ensuring seamless integration of new team members into operational processes.
  • Developed and delivered metric training programs to enhance the performance of operational teams and achieve key performance indicators.
  • Conducted gateway training to improve efficiency in sorting and dispatching operations.
  • Led STM training initiatives, providing leadership development programs for service team managers.
  • Designed and implemented FOS training programs to enhance field operations specialist skills.
  • Developed and delivered SDP training modules for service delivery partners, ensuring compliance with company standards.
  • Collaborated with cross-functional teams to identify training needs and address operational challenges.
  • Last Mile Training Process
  • Metric Training
  • Gateway Operations
  • STM Training
  • FOS Training
  • SDP Training
  • Leadership Development
  • Cross-functional Collaboration
  • Process Optimization
  • Serving the Learning and Development teams for the planning and delivery of learning programs which cater to the learning needs of the clients.
  • Acting as an advisor to the clients, scheduling periodic connects with the stake holders to evaluate SLAs and areas of development.
  • Supporting the external stake holders for all the training requirements.
  • Responsible for revenue growth in GKT.
  • Drive team strategically to address and meet stake holder requirements and work with Managers on resource management and alignment.
  • Periodic reporting of learner and program metrics, dashboards etc.
  • Set expectations with the L&D team, negotiate on the timelines if necessary, and inform in case of delays.
  • Evaluate new processes added to the portfolio and prepare the team accordingly to perform root cause analysis to find gaps and identify solutions.
  • Understanding of the strategic direction set by senior management.

Programme Manager

Global Knowledge Technologies
01.2022 - 01.2023
  • Managing sales forecast and sales pipeline.
  • Handling the B2B customers for end-to-end training delivery.
  • Maintain NDA's/Agreement with the partners with the costing.
  • Validate the Purchase Order requests from to bill the order.
  • Investigate discrepancies in the PO and invoices with disputes.
  • Negotiating with costing with the partners to increase the revenue Gross profit.
  • Training on IELTS (International English Language Testing System) for new recruits.

Guest Lecturer

MVM Group Of Institutions
01.2021 - 01.2022
  • Teaching & Training the 1st year & the 2nd year BBA Students for IELTS & Aviation.
  • Preparing & Coaching the student for IELTS Examination.
  • Coaching & Training the students on various topics in Aviation, like Cabin crew training, Logistics, importance of Security and many more.

Freelancing Consultant

Enagic India Kangen Water
01.2018 - 01.2021
  • Company Overview: Enagic is teaming up with an international network of offices and numerous Representatives around the world to spread the word 'water and health' while building a global company with worldwide operations.
  • Drove the Customer Success Management program and identify expansion opportunities.
  • Guiding the customers introducing Kangen Water machine with respect to how Alkalization is important for human body and how acid body manifest disease.
  • Hence introducing them to the concept of 'Change your water Change your life'.
  • Work closely with Sales teams to help identify new clientele's and help transition it to the actual sales by giving live demo to the customer and introducing the important Benefits of Kangen Water Purifier which has water and health benefits.
  • Quality Check of the PH level & ORP Level of Water.
  • Enagic is teaming up with an international network of offices and numerous Representatives around the world to spread the word 'water and health' while building a global company with worldwide operations.

Key Account Manager

Phoenix Shipping LLC
Dubai
01.2010 - 01.2018
  • Company Overview: Phoenix Logistics is an international freight forwarder specializing in the Optimization of supply chain, logistics, warehousing and distribution of freight.
  • As an account manager, was successful in bringing the business on an average of 28% revenue stakes to the organization during the tenure.
  • Update Price / Change Price in the System and effect Cost Reduction from Vendors in the System.
  • Price review and upload prices as and when required.
  • Track market situations, managing competitive strategies and identify new business Opportunities.
  • Mass Uploading of Price and extending PIRs to across Plants for DI Procurement.
  • Review of Purchase Requisitions and Create/Amend Purchase Orders.
  • Overall management and execution of strategies to achieve market share and the goals.
  • Drive sales operations and motivate the sales teams to maximize sales and meet targets.
  • Coordinate across departments and manage business and assets budget.
  • Ensure all processes are within SLA timelines and as per company policy.
  • Liaise with all Key Accounts and networking with influential stakeholders.
  • Establish systems and processes and ensure team capabilities in customer management.
  • Training the employees to learn the necessary skills and gain critical information so that they operate the logistics properly.
  • Phoenix Logistics is an international freight forwarder specializing in the Optimization of supply chain, logistics, warehousing and distribution of freight.

Key Account Manager

Consolidated Shipping Service
Dubai
01.2008 - 01.2010
  • Company Overview: A renowned name in the freight forwarding industry, Consolidated Shipping Services L.L.C. (CSS) is certainly a company to reckon with for all freight forwarding and logistics requirements. Headquartered in Dubai, United Arab Emirates.
  • Responsible for submitting RFQs, tenders, RFIs, etc.
  • Identify spares that are fast moving and critical and request vendors to hold stock and follow-up for Stock Statement.
  • Handling Vendor-managed Inventory and Lead-Time Correction.
  • Cost Saving Initiatives.
  • Formulated and implemented growth strategies for the company.
  • Conducted extensive market research to fine tune business expansion plans.
  • Ensured early resolution of team issues and individual problems and motivated the team to deliver the objectives.
  • A renowned name in the freight forwarding industry, Consolidated Shipping Services L.L.C. (CSS) is certainly a company to reckon with for all freight forwarding and logistics requirements. Headquartered in Dubai, United Arab Emirates.

Education

Bachelor of Arts -

University Of Mumbai

IELTS -

University of Cambridge and Bombay
Australia

Skills

  • Leadership growth strategies
  • Teaching and training skills
  • Coaching and mentoring
  • Complex Problem-solving
  • Customer relationship management (CRM)
  • Work prioritization
  • Procurement oversight
  • Vendor-client relations
  • Freight logistics management
  • Operational budgeting
  • Performance evaluation
  • Problem solving
  • Stakeholder engagement
  • Business development
  • Training program delivery

Accomplishments

  • Acknowledged for my performance and received praise from clients and superiors
  • Recognized thrice at Delhivery Limited within a six-month period for outstanding performance and dedication.
  • Received an award for best Sales and Operation manager

Timeline

Manager- Academic West Region

Delhivery
01.2023 - Current

Programme Manager

Global Knowledge Technologies
01.2022 - 01.2023

Guest Lecturer

MVM Group Of Institutions
01.2021 - 01.2022

Freelancing Consultant

Enagic India Kangen Water
01.2018 - 01.2021

Key Account Manager

Phoenix Shipping LLC
01.2010 - 01.2018

Key Account Manager

Consolidated Shipping Service
01.2008 - 01.2010

Bachelor of Arts -

University Of Mumbai

IELTS -

University of Cambridge and Bombay

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Preeya Aranha