Hi, I’m
Preeyaa Shah
Dynamic and results-oriented professional with over 17 years of experience in different aspect business development, financial management, IT team coordination, insurance disbursal, and banking collections. Adept at streamlining business operations, leading cross-functional teams, and improving financial performance across various verticals.
Mumbai,MH
Summary
Dynamic Business Development Manager at Tata Consultancy Services with a proven track record in generating high-quality leads and exceeding revenue targets. Skilled in relationship building and business financial management, I foster team collaboration and drive operational excellence, consistently enhancing customer satisfaction and streamlining processes for improved efficiency.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
19
years of professional experience
Work History
Tata Consultancy Services
Business Development Manager
07.2023 - Current
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the Business pipeline.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Mentored junior team members in effective team bonding techniques, fostering a high-performance culture within the organization.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through budgeting strategies.
- Fostered culture of innovation, encouraging team members to propose new ideas for products and services.
- Reduced time to market for new products by optimizing development and approval processes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Tata Consultancy Services
Operations Lead
10.2018 - 10.2022
Job overview
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Managed and allocated staff and material resources to meet production goals.
- Oversaw problem resolution to address barriers to operational efficiency.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Planned operations and activities, and led projects.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Performed quality control and monitored production efforts.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Tata Consultancy Services
PMO Lead
03.2019 - 10.2020
Job overview
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
- Provided personalized end-user training, offering education via in-person and online courses.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Researched and acquired new hardware to maximize system functionality and meet required performance metrics.
- Optimized resource allocation by forecasting demand and prioritizing projects based on strategic value.
- Ensured accurate tracking of project performance metrics, enabling data-driven decision-making throughout the organization.
- Collaborated with executive stakeholders to define organizational goals, aligning projects with strategic objectives effectively.
- Established clear project objectives and deliverables, leading to increased success rates.
- Standardized reporting templates across all projects for consistent performance measurement and evaluation.
- Managed cross-functional teams in the planning, execution, and closure and team bonding.
- Streamlined communication between project teams for improved collaboration.
- Managed budgets for various projects, maintaining financial accountability throughout each phase.
- Championed continuous improvement initiatives within the PMO, driving increased efficiency in project delivery processes.
- Enhanced project delivery by implementing efficient PMO processes and best practices.
- Introduced Agile methodologies into the PMO framework, improving flexibility in response to changing requirements.
- Mentored junior team members to develop their skills in project management and leadership.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to Clients.
- Facilitated workshops to collect project requirements and user feedback.
Tata Consultancy Services
Insurance Disbursal Officer
03.2016 - 04.2018
Job overview
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Worked as a Floor Manager for Mumbai, Hyderabad, Chennai.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated operations with other emergency service groups.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Tata Consultancy Services
Collections Executive – Citibank Process
06.2010 - 03.2016
Job overview
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
MphasiS An EDS
Sr Technical Service Advisor
09.2008 - 07.2009
Job overview
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service call.
- Collaborated with cross-functional teams to develop innovative solutions for recurring problems.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Designed technical diagnostic timelines to determine technical change viability without disrupting operations.
- Managed high call volume while maintaining excellent customer service standards and response times.
- Utilized remote diagnostic tools to efficiently identify issues and determine appropriate resolutions.
- Served as primary point of contact for triaging technical issues.
Intelenet Global Services
Sr Customer Relationship
06.2007 - 07.2008
Job overview
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Streamlined communication channels for improved customer relationships and increased retention rates.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Stream International
Technical Support Executive
10.2006 - 05.2007
Job overview
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
- Reduced call wait times by implementing effective time management techniques during high-volume periods.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
Education
Welingkar Institute of ManagementMumbai
MBA from Human Resources Management
04.2001
Mumbai UniversityMumbai, India
Master of Arts
04.2001
University Overview
- Graduation with Distinction, [May, 2022]
St. Andrew's College of Arts, Science And CommerceMumbai, India
High School Diploma
04.2001
University Overview
- Graduation with Distinction, (April,2006)
Duruelo Convent High SchoolMumbai, India
No Degree from SSC
04.2001
University Overview
- Graduation with Distinction, (March,2004)
Skills
Customer service
Timeline
Business Development Manager
Tata Consultancy Services
07.2023 - Current
PMO Lead
Tata Consultancy Services
03.2019 - 10.2020
Operations Lead
Tata Consultancy Services
10.2018 - 10.2022
Insurance Disbursal Officer
Tata Consultancy Services
03.2016 - 04.2018
Collections Executive – Citibank Process
Tata Consultancy Services
06.2010 - 03.2016
Sr Technical Service Advisor
MphasiS An EDS
09.2008 - 07.2009
Sr Customer Relationship
Intelenet Global Services
06.2007 - 07.2008
Technical Support Executive
Stream International
10.2006 - 05.2007
Welingkar Institute of Management
MBA from Human Resources Management
04.2001
Mumbai University
Master of Arts
04.2001
St. Andrew's College of Arts, Science And Commerce
High School Diploma
04.2001
Duruelo Convent High School
No Degree from SSC
04.2001
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