Keeping immense knowledge about Indian Railways
Prem Bora
Travel & Tourism
Mumbai,Maharashtra
Summary
Dedicated and detail-oriented professional with extensive experience in backend services and visa department handling in the tourism industry. Proven expertise in managing visa operations for FIT (Free Independent Travelers) at 365 Holidays. Adept at managing client needs, ensuring seamless travel experiences, and maintaining high standards of service. Strong organizational skills, with the ability to multitask and prioritize effectively.
Overview
2
2
years of professional experience
4
4
Languages
Work History
BACKEND EXECUTIVE - VISA DEPARTMENT AND BACKEND SERVICES
365 Holidays
Mumbai
03.2022 - 06.2024
- Managed all aspects of visa processing for FIT clients, ensuring timely and accurate submission of applications
- Coordinated with embassies, consulates, and clients to gather required documents and provide updates on application statuses
- Assisted in developing and implementing efficient visa processing workflows to enhance departmental efficiency
- Addressed client inquiries, providing exceptional customer service and resolving issues promptly
- Maintained comprehensive records of visa applications and client interactions, ensuring data accuracy and confidentiality
- Supported various backend operations, including data entry, documentation, and coordination tasks
- Ensured the smooth functioning of day-to-day operations by managing schedules, processing requests, and maintaining databases
- Collaborated with different departments to streamline processes and improve overall efficiency
- Conducted quality checks to ensure accuracy and consistency in all backend tasks
- Provided administrative support, including preparing reports, handling correspondence, and managing office supplies.
Education
Bachelor of Vocation (B.VOC): Travel And Tourism -
Jai Hind College
Skills
Visa Processing and Documentation
Customer Service and Client Relations
Travel Coordination and Planning
Data Management and Record Keeping
Problem-Solving and Conflict Resolution
Time Management and Multitasking
Proficiency in MS Office Suite
Interests
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsTimeline
BACKEND EXECUTIVE - VISA DEPARTMENT AND BACKEND SERVICES
365 Holidays
03.2022 - 06.2024
Bachelor of Vocation (B.VOC): Travel And Tourism -
Jai Hind College