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Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Friendly Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

As a Technical Assistant with a year of experience at a Managed Service Provider (MSP), I have developed a robust foundation in IT support and administration. Skilled in managing a diverse array of tickets, I excel in troubleshooting software issues, streamlining laptop and computer deployments, and efficiently managing users within Microsoft 365 admin portals, among other tools. My role involves extensive hands-on experience with installing software, resolving technical problems, and assisting users with mobile devices, underpinned by a keen understanding of vital cybersecurity practices to safeguard digital asset. Recognised for swift issue resolution and clear communication, I am eager to apply my knowledge and passion for technology in a role that offers continuous learning and growth opportunities within the IT field.

At Lantern Software, I excelled as a Technical Support Assistant, resolving 50+ daily tickets with a 95% satisfaction rate. My expertise in remote support and customer service significantly reduced resolution times and improved process efficiency. I spearheaded a documentation initiative that cut queries by 25%, showcasing my ability to blend technical acumen with exceptional interpersonal skills.

Prem Chalakapalli

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Technical Services Assistant

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Bachelor of Technology - Electrical, Electronics And Communications Engineering

Intermediate Certificate - MPC

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Technical Services Assistant

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Intermediate Certificate - MPC

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