PREM CHAND
Alipur Delhi
Summary
To achieve a remarkable position in my career in an organization where my skill will be utilized to their full potential in the organizational growth for my professional growth. Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. . Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Overview
7
7
years of professional experience
Work History
Service Advisor
Tata Motors Triumph Auto Cv Pvt Ltd
Nangli poona G.T Karnal Road Delhi 110036
10.2024 - Current
- Coordinated service appointments for customers to optimize workshop efficiency.
- Communicated service recommendations based on customer needs and vehicle condition.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted customers with inquiries regarding vehicle services and maintenance options.
Body shop advisor
Tata Motors Pascos
Nangli poona G.T Karnal Road Delhi 110036
08.2022 - 05.2024
- Resolved customer inquiries and complaints with professionalism and empathy.
- Prepared invoices for payment by customers after completion of service or repair work.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Followed safety procedures and used protective gear.
Technician
TATA Motors (Cargo Motors Delhi Pvt. Ltd.)
Budhpur Delhi
07.2021 - 07.2022
- 1 years as a Technician
- Operated diagnostic tools to troubleshoot vehicle systems and components.
- Performed routine inspections to ensure compliance with safety standards.
- Maintained cleanliness and organization of the workshop environment.
- Collaborated with team members to streamline workflow processes.
Asst Technician
TATA Motors (DTC Depot)
Wazirpur Delhi
08.2019 - 01.2021
- 1 years 4 months as a Technician
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Assisted technicians in performing routine vehicle maintenance and inspections.
Supervisor
BALAJI MOTORS
Alipur Delhi 110036
04.2018 - 05.2019
- 1 years as a advisor at Two Wheeler Service Center
- Provided technical support for service and repair inquiries.
- Resolved customer complaints with effective communication and problem-solving skills.
- Supervised daily operations of service and maintenance teams at BALAJI MOTORS.
Education
Diploma in Mechanical Egg.. (Auto Mobile) - Automotive Engineering
J.S. University
Shikohabad, Firozabad.UP08-2025
Master of Arts - History
Delhi University
Alipur Delhi09-2024
CITS - Mechanical Diploma course
NATIONAL SKILL TRAINING INSTITUTE
Guindy Industrial Estate In The Heart Of Chennai C11-2021
Bachelor of Arts - History
Delhi University IGNOU
Alipur Delhi 06-2021
ITI - Mechanic Motor Vehicle
ITI, Jahangirpuri
K-1594, Block A, Jahangirpuri, Delhi, 11003307-2020
12th -
CBSE Board
Delhi10th -
CBSE Board
DelhiSkills
- Computer skills
- Mechanical aptitude
- Records maintenance
- Vehicle inspection
- Customer service
- Equipment maintenance
- Technical troubleshooting
- Safety compliance
- Workshop organization
- Effective communication
- Team collaboration
- Project management
- Customer retention
- Quality inspection
- Repairs scheduling
- Technical support
- Complaint resolution
- Repair quality inspections
- CRM software
- Friendly Nature
Hobbies and Interests
- Travelling to new Places
- Making Friends
Disclaimer
I hereby declare that all the information given above is true to the best of my knowledge.
Languages
- Hindi
- English
Personal Information
- Father's Name: Mr. Ram Babu Kushwaha
- Date of Birth: 04/01/00
- Gender: Male
- Marital Status: Single
- Religion: Hindu
Languages
Hindi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Beginner (A1)
A1
Punjabi
Beginner
A1
Marathi
Beginner
A1
Timeline
Service Advisor
Tata Motors Triumph Auto Cv Pvt Ltd
10.2024 - Current
Body shop advisor
Tata Motors Pascos
08.2022 - 05.2024
Technician
TATA Motors (Cargo Motors Delhi Pvt. Ltd.)
07.2021 - 07.2022
Asst Technician
TATA Motors (DTC Depot)
08.2019 - 01.2021
Supervisor
BALAJI MOTORS
04.2018 - 05.2019
Diploma in Mechanical Egg.. (Auto Mobile) - Automotive Engineering
J.S. University
Master of Arts - History
Delhi University
CITS - Mechanical Diploma course
NATIONAL SKILL TRAINING INSTITUTE
Bachelor of Arts - History
Delhi University IGNOU
ITI - Mechanic Motor Vehicle
ITI, Jahangirpuri
12th -
CBSE Board
10th -
CBSE Board