Prem Dua
Store Manager
Ludhiana
Summary
Accomplished Store Manager with a proven track record at Pluton Apple Authorised Reseller, enhancing store profitability through expert inventory management and cost-saving strategies. Adept in team leadership and customer service management, consistently delivering results by motivating staff and optimizing operational efficiency. Skilled in multitasking and organization, significantly improving customer satisfaction and trust.
Overview
11
11
years of professional experience
Work History
Store Manager
Pluton Apple Authorised Reseller
02.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
S K RETAIL VENTURES
04.2019 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Sales Floor Associate
Sony Mobile Communications
05.2013 - 03.2019
- Communication with customers professionally and proactively to provide product information and advice.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Education
High School Diploma -
ST. JOSEPH'S CONVENT SCHOOL
Hoshiarpur, India 04.2001 -
Skills
Team Leadership
Team motivation
Customer Service
Customer Relations
Operations
Multitasking and Organization
Staff Supervision
Languages
English
Hindi
Punjabi
Interests
Travelling
Reading
Timeline
Store Manager
Pluton Apple Authorised Reseller
02.2021 - Current
Store Manager
S K RETAIL VENTURES
04.2019 - 01.2021
Sales Floor Associate
Sony Mobile Communications
05.2013 - 03.2019
High School Diploma -
ST. JOSEPH'S CONVENT SCHOOL
04.2001 -
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