Prem Jaiswal
Vadodara
Summary
General Manager with extensive experience at Resorts, Hotels, and Hospitals, specializing in budget planning and strategic growth initiatives. Proven expertise in regulatory compliance and customer relationship management, resulting in improved service quality and operational efficiency. Recognized for driving team performance and revenue growth through effective motivation, training, and development of team members. Demonstrated success in implementing strategies that enhance profitability in competitive environments. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
25
25
years of professional experience
Work History
General Manager (Admin & Operation)
Swajan Resort & Banker Heart Institute & Hospitals. (03 Hospitals & 01 Resort)
Vadodara & Ahmedabad
02.2024 - Current
- Oversaw daily operations for Three Hospitals and One Resort.
- Managed daily operations of resort, ensuring smooth guest experiences.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Established partnerships with vendors to improve service delivery efficiency.
- Managed staff recruitment, training, and performance evaluation processes.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Facility Operations: Oversee the day-to-day operations of the hospital, including maintenance, security, and housekeeping.
- Ensure a safe and comfortable environment for patients, visitors, and staff
- Information Management: Implement and maintain health information systems and electronic medical records
- Monitored financial performance and budget adherence across facilities.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Directed safety operations and maintained clean work environment to adhere to FDA and NABH requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
General Manager (Operation & Sales)
Stellar Hotel Greater Noida
Greater Noida
10.2015 - 01.2024
- Oversaw operations and budgeting to ensure effective management of profit and loss accounts.
- Directed daily operations for guest services and hotel management.
- Fostered positive relationships with guests and staff to improve service quality.
- Contributed to strategic planning and execution for target achievement.
- Conducted studies to minimize manpower wastage and boost productivity.
- Managed operational costs analysis to enhance financial performance.
- Tracked monthly sales to generate reports for business development planning.
General Manager
Aapno Ghar Resort
Gurgaon
09.2012 - 08.2015
- Developed policies and procedures for all business segments to enhance operational efficiency.
- Created pricing, service, and product strategies boosting revenue and profitability across all segments.
- Identified market trends related to customer demand for food, services, and special events.
- Ensured compliance with policies and procedures in accounting, purchasing, staffing, and facilities management.
- Established performance standards to guide staff recruitment and development efforts.
F & B Manager
The Galaxy Hotel
Gurgaon
08.2006 - 07.2012
- Managed operations of all food and beverage outlets to enhance guest experiences.
- Trained staff to provide leadership and support revenue generation initiatives.
- Oversaw food preparation in accordance with standardized recipes and service protocols.
- Maintained hygiene, sanitation, and safety standards across all operations.
- Planned and conducted training sessions to uphold professional standards.
- Handled daily operational management as department head, ensuring efficiency.
- Ensured documentation of all F&B activities for audit compliance.
Catering Executive, Restaurant Manager
The Imperial
New Delhi
03.2005 - 08.2006
- Engaged guests to identify needs and requirements using strong verbal communication skills.
- Delegated tasks to staff while establishing clear priorities and goals.
- Calculated kitchenware and equipment needs, placing orders as necessary to ensure readiness.
- Managed vendor contracts and invoices, maintaining accurate financial records.
- Oversaw restaurant staff performance to uphold high service quality standards.
F & B Associate, Captain
The Radisson
New Delhi
05.2001 - 02.2005
- Greeted and escorted guests to tables to ensure prompt seating.
- Presented menus and provided detailed information on portions, ingredients, and food allergies.
- Handled guest complaints and accommodated special requirements effectively.
- Prepared tables by arranging linens, silverware, and glasses for service readiness.
- Informed customers about daily specials to enhance dining experience.
- Followed hotel SOPs while maintaining hygiene and safety standards.
- Performed other duties as assigned by management, contributing to team efficiency.
Education
MBA/PGDM - Operations
Indira Gandhi National Open University
New Delhi06-2015
Hotel Management
NSHM School of Hotel Management
Durgapur03-2001
Skills
- Budget planning
- Staff recruitment
- Regulatory compliance
- Strategic planning
- Customer relationship management
- Inventory control
- Service quality improvement
- Effective communication
- Conflict resolution
- Performance evaluation
- Leadership development
- Relationship management
- Skilled negotiator
- Vendor management
- Cost management
- Payroll management
- Staff management
- Facility administration
- Hotel sales
- Business development
- Public relations
- Health information systems
- Event management and promotion
Languages
- Hindi
- English
- Gujrati
- Bengali
Timeline
General Manager (Admin & Operation)
Swajan Resort & Banker Heart Institute & Hospitals. (03 Hospitals & 01 Resort)
02.2024 - Current
General Manager (Operation & Sales)
Stellar Hotel Greater Noida
10.2015 - 01.2024
General Manager
Aapno Ghar Resort
09.2012 - 08.2015
F & B Manager
The Galaxy Hotel
08.2006 - 07.2012
Catering Executive, Restaurant Manager
The Imperial
03.2005 - 08.2006
F & B Associate, Captain
The Radisson
05.2001 - 02.2005
MBA/PGDM - Operations
Indira Gandhi National Open University
Hotel Management
NSHM School of Hotel Management