Prem Kumar

Manage functions like maintaining the Accounts Receivable (AR) , Collections, Dispute management, Credit check and DSO publishing on day-to-day operations.

• Ensures compliance of systems, policies, and procedures as per company policies while functioning with accuracy and timeliness
• Establish process to achieve accounts receivable and client requirements
• Lead team of 10 Analyst in Collection department
• Monitor status of transactions between company, external vendors and contractors
• Recruit, hire, train and evaluate staff members within collections department to ensure sufficient number of staff members are available to handle workload
• Responsible for SLAs and people management
• Contribute to improvements in collection projects by identifying issues and proposing relevant tools for continuous improvement of collection protocol like dunning and post dunning actions for long term sustainability of process
• Work in compliance with company policies and appropriate regulations
• Monitor adherence to rules, regulations, policies and procedures as per Customer agreement and other audit criteria
• Evaluating and communicating accounts receivable controller-ship risks with Finance Operations, assessing adequacy of existing controls and implementing new controls as needed
• With continually looking at improvement in metrics, SLA by process improvement and automation
• Act as first point of contact for process-related escalations
• Be Subject Matter Expert, Identify areas of improvement in existing process and Co-ordinate with Supervisor to operationalize change.
• Facilitated adherence to company goals and metrics by compiling and analyzing statistical data relative to unit productivity, and providing detailed reports to senior management.
• Developed performance appraisals, monitored live calls and provided feedback, coaching and mentoring when necessary.
• Reviewed quarterly performance evaluations.
• Prepared weekly collection forecast and updates to management for review of cash flow availability.
• Analyzed customers' financial statements & credit information from Dun and Bradstreet to ensure customers' credit exposure was within company's risk limits
• Analyzed customers' earnings, payment history, and purchase activity to recommend payment plans.
• Initiated process improvements to simplify productivity and management of accounts.

• Generation of daily work report & allocating the work to team on daily basis
• Handling calls with internal clients about the Projects we receive
• Have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash
• Work on allocated accounts, select and diarize outstanding accounts, telephoning and writing to customers to ensure timely payment of invoices, consistent with our client’s payment terms and credit policy
• There by achieving a monthly targeted figure
• Hands on expertise in end to end collection and AR management
• Responsible for Billing/invoicing validation, and processing of various types of invoices, credit memos, collections and refunds
• To work with sales team with the information update on Salesforce.com and Seibel and also to check and keep the track of the disputed account on salesforce.com and Seibel and also to follow up on a frequent basis on those accounts
• Promoting the product and services as well as converting them into sales and to achieve the targeted sales of the week
• Involved into corporate sales of Financial Products and to attend the need of corporate and individual clients.

• Possess good understanding of the Revenue Cycle Management and Denial Management for Vendors
• Responsible for doing the quality check for the Process
• Maintain accurate and clear documentation for operational procedures and activities and customer communication
• Research and Respond to Sales, Customer Support and Services team queries from Customer
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
• Explaining the latest updates to the team members regarding the change in the process in the team meetings
• Proactively monitor, identify potential sales, track & resolve client issues to drive renewals
• Prepare renewal quotes and negotiate prices with distributors within established guidelines
• Ensure internal alignment with Sales team on account strategy by partnering with cross functional Account teams to develop and execute on account plans that results in upsell opportunity customer references, retention and account growth
• Ensure accuracy of a high volume of customer data & prepare quotes / Proposals
• Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment