Prem Kumar

• Demonstrated strong problem-solving skills by analyzing customer issues, identifying root causes, and implementing effective solutions.
• interacted with customers via phone, email, and chat to address inquiries, resolve issues, and provide exceptional service.
• Developed and maintained in-depth knowledge of products/services to assist customers with inquiries and provide accurate information.
• Communicated clearly and effectively with customers, ensuring a positive and professional interaction.
• Resolved customer complaints and concerns promptly, aiming for a high level of customer satisfaction.
• Handling Cash Management team for ATM operations requirements,
• Managed and appropriately escalated complex or unresolved issues to higher-tier support or relevant departments.
• Managed time effectively to meet service level agreements (SLAs) and respond to customer inquiries in a timely manner.
• Worked collaboratively with other customer support team members, sharing knowledge and contributing to a positive team environment.
• Worked collaboratively with other customer support team members, sharing knowledge and contributing to a positive team environment.
• Monitored and analyzed accounts receivable aging reports to identify overdue payments and take appropriate collection actions.
• Assisted in month-end close processes, ensuring accurate and timely reporting of accounts receivable balances.
• Trained and mentored junior staff members on accounts receivable processes and best practices
• Coordinating Clients for Monthly billings and recoveries.
• Tracking Monthly billing from clients and vendors post validation and vice versa processed to the finance team for further billing Closures.
• Demonstrated advanced proficiency in Microsoft Excel, utilizing functions such as VLOOKUP, pivot tables, and data validation to streamline data analysis and reporting processes.
• In Microsoft Word, efficiently produced and formatted professional documents, including reports, memos, and correspondence.
• SPOC for all Monthly billing recovery and Vendor Billing validations and ATM operations support for Banks such as SBI, PNB, JSF and DBS.
• PPT presentation.

· Demonstrated strong problem-solving skills by analyzing customer issues, identifying root causes, and implementing effective solutions.

· interacted with customers via phone, email, and chat to address inquiries, resolve issues, and provide exceptional service.

· Developed and maintained in-depth knowledge of products/services to assist customers with inquiries and provide accurate information.

· Communicated clearly and effectively with customers, ensuring a positive and professional interaction.

· Resolved customer complaints and concerns promptly, aiming for a high level of customer satisfaction.

· Managed and appropriately escalated complex or unresolved issues to higher-tier support or relevant departments.

· Managed time effectively to meet service level agreements (SLAs) and respond to customer inquiries in a timely manner.

· Worked collaboratively with other customer support team members, sharing knowledge and contributing to a positive team environment.

· Worked collaboratively with other customer support team members, sharing knowledge and contributing to a positive team environment.

· Monitored and analyzed accounts receivable aging reports to identify overdue payments and take appropriate collection actions.

· Assisted in month-end close processes, ensuring accurate and timely reporting of accounts receivable balances.

· Trained and mentored junior staff members on accounts receivable processes and best practices.

· SPOC for all Monthly billing recovery and Vendor Billing validations and operations support for Banks such as SBI, PNB, JSF, DBS.

· Daily reports projections to top Management.

· Worked effectively in fast-paced environments.

· Self-motivated, with a strong sense of personal responsibility.

· Proved successful working within tight deadlines and a fast-paced environment.

· Collection of Monthly invoices from clients and vendors post validation and vice versa processed to the finance team for further billing Closures.

· Support Management with Microsoft Excel data based on the requirements.

· Monthly TXN analysis.

· Sharing innovative ideas for process improvements and cost savings.

· Learned and adapted quickly to new technology and software applications.

· Exercised leadership capabilities by successfully motivating and inspiring others.

· Skilled at working independently and collaboratively in a team environment.

· Managed time efficiently to complete all tasks within deadlines.

· Proven ability to learn quickly and adapt to new situations.

· Participated in team projects, demonstrating an ability to work collaboratively and effectively.

· Evaluated team member performance and productivity, provided feedback, and implemented corrective actions.

• 01st Nov 2010 to 31 July 2011- as Cash Management Executive- Off role
• On roll Conversion-1st August 2011 to 2nd November 2012 as Cash Management – Executive-company on role
• Handled Forecast and indenting for Axis Bank project
• SPOC for ATM takeover and Tec live
• Bank and Vendor coordination’s for all day today activities
• Handling Client escalations
• Analyzed customer data to identify trends and anticipate customer needs
• Generated sales reports and presentations for senior management
• Developed and implemented strategies to increase customer satisfaction and engagement
• Monitored customer service metrics and performance indicators to identify areas of opportunity.

• Coordinating doctor’s office and US insurance company for billing process for his service rendered
• Managed collections claim for unpaid bills against estates of debtors
• Checking eligibility and benefits verification for treatments, hospitalizations, and procedures
• Reviewing patient bills for accuracy and completeness and obtaining any missing information
• Following up on unpaid claims within the standard billing cycle timeframe
• Answering all patient or insurance telephone inquiries pertaining to assigned accounts
• Setting up patient payment plans and work collection accounts
• Calling insurance companies regarding any discrepancy in payments if necessary
• Updating cash spreadsheets and running collection reports
• Precisely evaluated and verified benefits and eligibility
• Communicated with insurance providers to resolve denied claims and resubmit
• Liaised between patients, insurance companies, and the billing office
• Maintained and updated collections tracking spreadsheet to help organize payment information
• Identified and resolved patient billing and payment issues
• Communicated effectively and extensively with other departments to resolve claims issues.
• Collected payments and applied to patient accounts.

• Handled Sales of a Membership plan and Real estate Ops
• Maintaining healthy relations with external & internal customers by managing their requirements
• Sharing daily sales and pending sales reports to the management team
• Several Appreciation awards received from management for Top Sales
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• Consulted with businesses to supply accurate product and service information
• Assessed customer needs and utilized suggestive selling techniques to drive sales
• Achieved or exceeded company-defined sales quotas
• Met with customers to discuss and ascertain needs, tailor solutions and close deals
• Generated new sales leads to achieve and exceed monthly sales goals
• Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Handled Hotel developments project for Kamat group of hotels
• Maintaining healthy relations with external & internal customers by managing their requirements
• Vendor Management
• Supervised operations staff and kept employees compliant with company policies and procedures
• Increased profit by streamlining operations
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.