PREM KUMAR
Hyderabad
Summary
Dynamic Technical Consultant with a proven track record at VIS Networks Pvt. Ltd, excelling in client management and Salesforce integration. Expert in developing tailored solutions that enhance system performance and user satisfaction. Adept at troubleshooting and delivering high-quality technical support, ensuring compliance with industry standards while fostering strong client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Consultant
VIS Networks Pvt. Ltd
Hyderabad
04.2022 - Current
- Provided technical advice and guidance to clients on product utilization, ensuring optimal performance and satisfaction.
- Developed and implemented customized technical solutions, leveraging expertise in Google products and other technologies.
- Monitored system performance, identified issues, and resolved them promptly to minimize disruptions.
- Conducted training sessions on new technology tools, facilitating smooth adoption by end users.
- Ensured compliance with industry standards and regulations, delivering high-quality technical solutions.
- Provided technical support to internal users on Salesforce issues or questions.
- Resolved escalated incidents reported by customers related to Salesforce application usage.
- Collaborated with other teams to ensure seamless integration between multiple platforms.
- Performed troubleshooting activities related to application errors or bugs arising due to customization or integration issues in Salesforce.
- Provided technical support for end users on issues related to Salesforce configuration and customization.
- Enhanced existing functionality of Salesforce by creating new custom objects, fields, formulas, validation rules.
Site Engineer
Housewood Construction and Interiors
01.2018 - 01.2022
- Conducted site surveys and analyses, providing valuable insights for construction projects.
- Developed cost estimates and monitored progress against project timelines and milestones.
- Coordinated with stakeholders to ensure timely completion of projects within budget constraints.
- Resolved technical issues and ensured adherence to safety regulations on construction sites.
Education
Bachelor of Technology - Civil Engineering
New Prince Shri Bhavani College of Engineering and Technology
Chennai01.2015
Skills
- Client Management
- Network Operations
- Help Desk Support
- Information Management
- Troubleshooting
- Network Configuration
- Helpdesk Administration
- Development and implement
- Technical Support
- Data Analysis
- Salesforce administration
- Salesforce development
- Salesforce integration
Projects Handled
- Speakeasy, 36 months, worked on Google's Speakeasy project as a technical engineer, contributing to the development of a customer interaction management system
- SDP, 12 months, involved in the development of Google's SDP product for easier customer issue resolution
- Salesforce integration, 6 months, involved in the integration of Salesforce CRM in Google's business and alerts that trigger in the pipeline for data transfer from Google's database to the Salesforce CRM
Strategic Strengths
- Client Management
- Network Operations
- Help Desk Support
- Information Management
- Troubleshooting
- Network Configuration
- Helpdesk Administration
- Development and implement
- Technical Support
- Data Analysis
Professional Overview
- Technical Consulting Expert: Seasoned technical consultant with nearly 2+ years of cumulative experience in delivering tailored IT solutions and optimizing business operations across diverse industries.
- Google Product Mastery: Advanced knowledge and hands-on experience with Google products such as Speakeasy, Brightspot, and SDP, facilitating seamless integration and optimal utilization for enhanced business operations.
- Client Relationship Management: Proven track record of building and maintaining strong client relationships through effective communication, prompt support services, and tailored technical solutions, ensuring high levels of customer satisfaction.
- Compliance and Standards Adherence: Committed to ensuring compliance with industry standards and regulations, meticulously designing and implementing technical solutions that meet the highest quality and security standards.
- Training and Development: Skilled in conducting comprehensive training sessions on new technology tools and products, empowering teams to adapt to technological advancements and driving organizational growth.
- Data Analysis Proficiency: Proficient in data analysis techniques, utilizing insights to identify trends, potential problems, and opportunities for optimization, contributing to informed decision-making and continuous improvement.
- Project Management: Experienced in project planning, execution, and monitoring, with a focus on delivering projects within scope, timeline, and budget constraints, while maintaining quality standards and client satisfaction.
Certification
- Salesforce admin
- Salesforce developer
Languages
Tamil
First Language
English
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Timeline
Technical Consultant
VIS Networks Pvt. Ltd
04.2022 - Current
Site Engineer
Housewood Construction and Interiors
01.2018 - 01.2022
Bachelor of Technology - Civil Engineering
New Prince Shri Bhavani College of Engineering and Technology
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