Prem Kumar G
Analyst
Bengaluru,KA
Summary
Motivated and detail-oriented professional with hands-on experience in business process management and operations. Possess a strong foundation in business operations, cybersecurity fundamentals, and GRC concepts. Actively pursuing a transition into the Information Security and GRC domain, combining analytical and process management experience with a deep interest in governance, risk management, and compliance. Known for quick learning, cross-team collaboration, and maintaining process quality in fast-paced environments.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Process Delivery Specialist
IBM India Pvt Ltd
05.2025 - Current
- Supporting client operations for EY under IBM Process Delivery, ensuring high-quality service delivery and compliance with client SLAs.
- Managing end-to-end process execution with focus on accuracy, efficiency, and adherence to regulatory and internal compliance standards.
- Coordinating with cross-functional teams to streamline workflows and resolve operational issues promptly.
- Analyzing process data to identify improvement opportunities and supporting performance reporting for leadership teams.
- Ensuring all deliverables meet compliance, documentation, and data security requirements in alignment with client policies.
Process Associate
Metronic Services
06.2024 - 03.2025
- Assisted in analyzing and optimizing internal processes to enhance efficiency and reduce bottlenecks.
- Created and maintained SOPs and workflow documentation for core business processes.
- Supported data monitoring, reporting, and KPI dashboards to track operational performance.
- Worked collaboratively with internal teams to identify risk areas and suggest mitigation measures.
Education
Master of Science - International Business Management
University of Surrey
United Kingdom 04.2001 -
Bachelor of Science - Computer Applications
SRM University
Chennai 04.2001 -
Skills
Information Security Fundamentals GRC Awareness (Risk & Compliance Processes)
Certification
Advanced Digital Marketing, FITA Academy (2024)
Timeline
Process Delivery Specialist
IBM India Pvt Ltd
05.2025 - Current
Process Associate
Metronic Services
06.2024 - 03.2025
Master of Science - International Business Management
University of Surrey
04.2001 -
Bachelor of Science - Computer Applications
SRM University
04.2001 -