Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prem Kumar

Support Executive, Sales
Fatehpur,UP

Summary

Dynamic customer service professional with a proven track record at Tata Motors, excelling in complaint resolution and enhancing customer satisfaction. Skilled in data entry and active listening, I effectively managed high-stress situations, leading to increased loyalty and repeat business. Committed to delivering exceptional service and improving customer experiences.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Shri Prasadam
12.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Census Enumerator

Indian Economic Servey
03.2020 - 06.2020
  • Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
  • Participated in ongoing training sessions, continuously updating knowledge on census policies and procedures to maintain optimal job performance.
  • Improved data accuracy by diligently collecting and recording census information from households.

Assistant Store Manager

Tata Motors
02.2018 - 02.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

Bachelor of Science -

Chhatrapati Shahu Ji Maharaj University
Kanpur, India
04.2001 -

High School Diploma -

A.S. Inter College
Fatehpur, India
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Complaint resolution

Data entry

Call center experience

Customer relations

Microsoft Excel

Product sales

Timeline

Customer Service Representative

Shri Prasadam
12.2023 - Current

Census Enumerator

Indian Economic Servey
03.2020 - 06.2020

Assistant Store Manager

Tata Motors
02.2018 - 02.2020

Bachelor of Science -

Chhatrapati Shahu Ji Maharaj University
04.2001 -

High School Diploma -

A.S. Inter College
04.2001 -
Prem KumarSupport Executive, Sales