PREM KUMAR KRISHNAVARAPU
Vijayawada
Summary
Seeking a challenging and rewarding opportunity with an organization of repute which recognizes my potential and develop along with the company further enhancing my skills.
Overview
4
4
years of professional experience
Work History
Call Center Quality Analyst
Pringle Technologies
02.2025 - Current
- Analyzed call recordings to evaluate service quality and adherence to protocols.
- Provided actionable feedback to agents, enhancing customer interaction effectiveness.
- Developed training materials focused on best practices in customer service.
- Collaborated with management to identify trends and areas for process improvement.
Assistant Store Manager
Costa Coffee
02.2021 - 07.2024
- Increased customer revenue by 10% through targeted marketing strategies and data-driven insights.
- Managed target timelines concurrently, ensuring on-time delivery of all projects.
- Boosted customer satisfaction scores by 20% by enhancing customer services and hospitality.
- Streamlined operations by reducing wait time by 30% through process optimization and resource allocation.
- Generating MIS report of employees for monthly reviews.
Education
PG Diploma - Data Analysis for Business Intelligence
University of Leicester
07.2022
Bachelor of Technology - Computer Science Education
Koneru Lakshmaiah Education Foundation
07.2018
Intermediate - Higher Secondary
Bhashyam IIT JEE Academy
03.2014
Secondary School Certificate - undefined
Bhashyam High School
03.2012
Skills
- Language : C
- MS OFFICE - Power point, Word, excel MS Outlook
- Customer Relationship management
- Problem Solving and Analytical Skills
- Call monitoring
- Conflict resolution
- Management and Organization skills
Hobbies and Interests
Painting, Listening Music, Cooking, Playing indoor games, Browsing Internet
Timeline
Call Center Quality Analyst
Pringle Technologies
02.2025 - Current
Assistant Store Manager
Costa Coffee
02.2021 - 07.2024
Bachelor of Technology - Computer Science Education
Koneru Lakshmaiah Education Foundation
Intermediate - Higher Secondary
Bhashyam IIT JEE Academy
Secondary School Certificate - undefined
Bhashyam High School
PG Diploma - Data Analysis for Business Intelligence
University of Leicester
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