Prem Kumar N
Bangalore
Summary
Accomplished team manager with over seven years of experience in banking, sales operations, and insurance services, recognized nationally for outstanding performance. Skilled in leading and mentoring high-performing teams, streamlining workflows, and driving consistent revenue growth across personal loans, insurance, and retail banking products. Adept at building strong client relationships, ensuring compliance, and delivering superior customer satisfaction. Consistently ranked among the best leaders in the country, including Top 4 PAN India Team Leader (FY 2024–25) and Top 3 PAN India Team Leader (FY 2023–24). Proven ability to motivate teams to exceed targets, enhance productivity, and maintain the highest standards of service excellence.
Overview
8
8
years of professional experience
Work History
Team Leader ~ Sales Operations
Axis Bank
Bangalore
06.2022 - Current
- Conducted training sessions and mentored team members to enhance productivity and commitment to service.
- Motivated the team with positive reinforcement, enabling them to exceed targets and earn incentives set by management.
- Streamlined sales operations by effectively managing departmental workflows and processes.
- Provided guidance and mentorship to employees to ensure the proper completion of assigned duties.
- Monitored Relationship Managers' calls daily, providing feedback to improve performance.
- Held daily team meetings to communicate targets and updates.
- Promoted high standards through personal example, helping team members understand expected behaviors and standards.
- Identified areas for improvement and devised solutions in collaboration with the team.
- Managed escalation calls and increased overall team productivity.
- Assisted in the recruitment process, selecting highly qualified candidates to build a team of top performers.
- Monitored team performance, providing constructive feedback to maintain productivity and quality standards.
- Managed leave requests and absences, arranging coverage to ensure smooth operations.
- Enforced compliance with company procedures relating to absenteeism.
- Collaborated with sales executives to identify and improve areas within sales operations.
Subject Matter Expert
Axis Bank
Bangalore
12.2021 - 05.2022
- Facilitated the success of Virtual Relationship Managers (VRMs) by assisting them in exceeding personal loan targets.
- Monitored and analyzed VRM performance, identifying opportunities for improvement and providing targeted support.
- Acted as the primary point of contact for 45 VRMs, assisting in closing personal loan cases.
- Enhanced user productivity and efficiency through comprehensive system training and ongoing support.
- Managed field cases from initiation to disbursement by coordinating with field Relationship Associates (RAs) and Sales Managers.
- Addressed and resolved customer issues that VRMs were unable to handle, ensuring high levels of customer satisfaction.
- Conducted weekly team huddles to keep VRMs updated on product and process knowledge.
- Provided VRMs with unique selling propositions (USPs) to close high-value personal loan cases and cross-sell general and life insurance products.
- Reported First-Time Disbursement (FTD) and Month-to-Date (MTD) numbers to the Unit Manager and Regional Business Manager (RBM) on a daily basis.
Relationship Manager
Axis Bank
Bangalore
12.2017 - 12.2021
- Managed a portfolio of 2,500 clients, with a book value of ₹16 crores, ensuring consistent growth.
- Built and maintained strong relationships with clients through exceptional service and sales efforts.
- Introduced a wide range of banking products to customers, tailored to meet their specific needs.
- Analyzed client portfolios to recommend suitable products, enhancing customer satisfaction, and financial growth.
- Generated and followed up on sales leads, ensuring high conversion rates, and successful closures.
- Consistently exceeded monthly targets set by management across all product categories (NOA, IPG, & OCS).
- Achieved and surpassed sales goals for bank products and services, consistently exceeding performance metrics for customer service.
- Contributed to staff meetings with innovative strategies to enhance service quality and customer satisfaction.
- Maintained up-to-date knowledge of banking products and distribution channels to provide optimal service support.
- Responded to customer inquiries and resolved complaints, establishing trust and increasing overall customer satisfaction.
- Performed banking, business administration, and financial tasks to ensure five-star service for clients.
- Developed and managed financial models to evaluate corporate investments and acquisitions.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Education
Bachelor of Commerce - Statistics
INDIAN INSTITUTE OF INTEGRATED SCIENCE AND TECH
Chennai, Tamil Nadu06.2014
Diploma - Mechanical Engineering
PSG COLLEGE OF TECHNOLOGY
Coimbatore, Tamil Nadu04.2014
Pre-University Course -
SRI VENKATESHWARA VIDHYALAYA
Gobichettipalayam, Tamil Nadu04.2012
SSLC -
ST FRANCIS HIGH SCHOOL
Chamarajanagar, Karnataka04.2010
Skills
- Communication skills
- Performance improvement
- Leadership abilities
- Sales achievement
- Analytical thinking
- Relationship management
- Staff mentoring
- Flexibility and adaptability
- Customer service excellence
- Strategic planning
- Performance monitoring
Awards and Accomplishments
- Ranked No. 4 in pan-India for team leader key result areas (KRA) for the financial year 2023-2024
- Awarded Certificates of Excellence for Best Performer, Team Lead for Nov 2022, Jan 2023, Apr 2023, May 2023, and Jun 2023
- Promoted to team lead (06/2022)
- Achieved the SME target of ₹7 crores in personal loans set by the unit manager (JFM 2021)
- Promoted to subject matter expert for personal loan business in Prime (12/2021)
- Recognized as the best service relationship manager (09/2021)
- Awarded an Excellence Certificate for the highest average handling time (AHT) in January 2020
- Awarded a certificate of excellence for exemplary performance in the life insurance business
- Recognized as a star performer for home loan, personal loan, and credit card business (JFM 2020)
- Qualified for the ADC Olympics 4th edition event (08/2018 - 11/2019)
Timeline
Team Leader ~ Sales Operations
Axis Bank
06.2022 - Current
Subject Matter Expert
Axis Bank
12.2021 - 05.2022
Relationship Manager
Axis Bank
12.2017 - 12.2021
Bachelor of Commerce - Statistics
INDIAN INSTITUTE OF INTEGRATED SCIENCE AND TECH
Diploma - Mechanical Engineering
PSG COLLEGE OF TECHNOLOGY
Pre-University Course -
SRI VENKATESHWARA VIDHYALAYA
SSLC -
ST FRANCIS HIGH SCHOOL