Prem Naik
Nagpur
Summary
Detail-orientated Food & Beverage Manager adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
16
16
years of professional experience
Work History
Sales Manager
Gruh Solution (Real estate Agency )
Ambernath
12.2023 - Current
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
Food and Beverage Manager
Discover Resorts
Karjat
04.2022 - 11.2023
- Established comprehensive training programme for bar and kitchen staff
- Developed F&B policy and procedure to align with venue QA goals
- Implemented R&R programmes to motivate and reward high performing staff
- Delivered profit margin targets through monitoring and evaluation of consumables pricing
- Proactively reminded staff to check customer IDs during service, preventing underage drinking
- Ran extensive customer service training, including customer greetings, complaint resolution and interpersonal skills
- Organised logistics of catering food, equipment and personnel
- Implemented policy and procedure to standardise all bar and food service operations
- Participated in client meetings, offering expertise in F&B pricing, operations and catering options
- Managed labour costs, delivering wage expenditure under budget consistently
- Resolved customer issues, working with kitchen and bar staff to compensate guests
Operations Manager & Sales
Habits Restaurant & Banquet's
Nagpur
12.2020 - 03.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Elevated customer satisfaction ratings by providing speedy resolutions
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals
- Developed and shared best practices across company to align with objectives and quality standards
- Streamlined operations to consistently deliver on targets
- Exceeded team goals by partnering with staff to share and implement customer service initiatives
- Fostered positive relationships with customers to maximise satisfaction, retention and experience
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
- Analysed customer data to identify opportunities and improve relationships
- Oversaw employee recognition programme to encourage professional development and high performance
Restaurant Manager
Radisson Blu Hotel Nagpur
Nagpur
12.2013 - 04.2020
- Minimised loss and misuse of equipment through proper supervision and staff training
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands
- Regularly updated computer systems with new pricing and daily food specials
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Maintained overall knowledge of functionality in every department to facilitate assistance when needed
- Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards
Banquet Supervisor
Swagat Group - Banquets
Nagpur
01.2009 - 03.2013
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands
- Estimated supply requirements based on historical needs and projected business levels
- Optimised profits by controlling food, beverage and labour costs daily
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Implemented brand values and standards through friendly customer service to create memorable dining experiences
- Leveraged communication skills to engage and encourage team understanding of tasks assigned
Education
Basic Computer Course -
Atlanta Computers
NagpurB.A - English Literature
Nagpur University
NagpurSkills
- Customer complaint handling
- Work schedule coordination
- Food menu enhancement
- Recruitment and hiring
- Purchasing decision-making
- Workflow planning
- Cost controls
- Staff supervision
- Shift scheduling
- Training
- Process improvement
- Food plating and presentation
- Sales operation
- Sales team training
- Product knowledge
Accomplishments
- Coordinated 1000 special public and private events.
- Improved excellent reviews by successfully handling customer complaints and implementing monthly staff training.
- Created and developed critical F&B policies to consistently exceed quality and production targets.
Additional Information
If you are seeking a strong performer for your outlets, I would appreciate the opportunity to further discuss my qualifications with you. Thank you for your consideration and I am looking forward to hearing from you.
Languages
- Hindi
- English
- Odia: First Language
Traveling
Travel whenever you can, life is short to think twice. If you don't wanna be late, do what you love.
Timeline
Sales Manager
Gruh Solution (Real estate Agency )
12.2023 - Current
Food and Beverage Manager
Discover Resorts
04.2022 - 11.2023
Operations Manager & Sales
Habits Restaurant & Banquet's
12.2020 - 03.2022
Restaurant Manager
Radisson Blu Hotel Nagpur
12.2013 - 04.2020
Banquet Supervisor
Swagat Group - Banquets
01.2009 - 03.2013
Basic Computer Course -
Atlanta Computers
B.A - English Literature
Nagpur University
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