Prem Netardekar

Customer Care Executive

Goa

Summary

Developed strong customer interaction and problem-solving skills in dynamic sales and service environment. Demonstrates ability to adapt to new challenges and deliver high-quality support. Seeking to transition into new field by leveraging expertise in relationship building and customer satisfaction.

Overview

year of professional experience

Certifications

Languages

Work History

Sales and Service Representative

Maruti Suzuki India Private Limited

12.2024 - Current

Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
Managed key clients effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Achieved service targets consistently by utilizing persuasive communication skills and product expertise.
Promptly responded to inquiries and requests from prospective customers.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Increased efficiency and team productivity by promoting operational best practices.

Education

Business Management

Goa University

Goa, India

06-2024

Skills

Financial Analysis

Certification

Customer Preferences and Satisfaction in the Airline Industry, 12 Months

Accomplishments

Led a detailed customer behavior analysis in the airline industry, providing actionable insights that helped optimize service strategies and elevate customer satisfaction.