Prem Peeyush

Merchant & Digital Payment Operations-

• Manage end-to-end onboarding processes including KYC verification, compliance checks, documentation review, and account setup.
• Ensure merchants experience a smooth, fast, and compliant onboarding journey.
• Collaborate with sales, operations, and banking/PSP partners to activate payment acceptance channels.
• Identify and improve onboarding bottlenecks to reduce TAT and increase conversion rates.
• Manage end-to-end chargeback lifecycle for UPI transactions in accordance with NPCI guidelines (ODR/UPI AutoPay/Dispute rules).
• Conduct timely investigation of disputed transactions and coordinate with banks, PSPs, and merchants to gather supporting documents.
• Submit dispute responses, representments, and follow-ups within defined regulatory timelines.

KEY CLIENT MANAGEMENT-Operations

• Handling the entire banking operations like products implementation, scrutiny documentation, onboarding cash and cheque pick up collection under Door Step Banking
• Assisting client with inquiries/requests verifying client documents, research client issue and bring to resolution
• Analysis of client future requirement and provide one time solution conveniently and effective way
• Acting as single point of contact for resolving the product service related queries & issues and educate client to onboard on digital platform
• Managed customer inquiries and complaints efficiently, ensuring prompt resolution and high satisfaction.
• Maintained regular client communication for personalized banking solutions and strong relationships.
• Identified process improvement opportunities, enhancing operational efficiency.
• Collaborated with cross-functional teams to ensure smooth banking transactions.
• Provided guidance on digital banking solutions, promoting customer experience
• . Offered expert advice on banking inquiries, demonstrating comprehensive knowledge.

• Maintaining MIS Effectiveness of control on the branches in terms of tracking the alerts and adherence to the TAT
• MIS to HO on monthly basis with detailed analysis of the cases
• Verifications of documents - Verification of loan documents through empanelled agencies for ensuring curtailing of fraud at entry level
• Co-ordinate with branches and other business departments and support units on investigations and to implement the anti-fraud or corrective measures
• Loan approval and closure verification
• Risk assessment of loan borrowers
• RBI kyc guidelines adherence

• Maintaining and finalization of accounts independently
• Preparing Project P&L by 10th of every month, Trial Balance monthly
• Ensuring accounts closing process have been followed properly for financial reporting
• Developing Variance Analysis of Actual Vs Budget and appraising deviations to BU-CH and Project Manager
• Managing the Stores Functions and supervising and training of the Commercial and Stores teams of site
• Coordinating and following up with the clients on realization of certified debtors and realization thereof
• Liaising with the BU functional Team leader and getting timely fund support

• Awareness and expectations of mutual fund investors - a survey approach