Prem Prakash
Banking
Kolkata
Summary
Accomplished Manager at IDBI Bank Ltd, adept in operations management and team leadership. Excelled in enhancing customer satisfaction, improving marketing strategies, and mentoring for peak performance. Demonstrated prowess in financial management and negotiation, significantly contributing to profitability and workforce efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Asset Officer
IDBI Bank Ltd
09.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Biotechnology
St. Xavier's College
Ranchi 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Workforce management
Financial management
Customer relationship management (CRM)
Relationship building
Negotiation
Certification
JAIIB
Timeline
JAIIB
10-2021
Manager, Asset Officer
IDBI Bank Ltd
09.2013 - Current
Bachelor of Science - Biotechnology
St. Xavier's College
04.2001 -