Prem Prakash

• Performed web and mobile application testing, cross-browser validation, and accessibility testing.
• Conducted API testing using Postman and integrated defect tracking via JIRA.
• Worked on Salesforce Marketing Cloud (SFMC) – journey builder validation, email campaign audit, and data accuracy checks.
• Collaborated in Agile sprints for test planning, execution, and reporting.

Projects

• Atlanta Journal-Constitution (Media): Regression & cross-browser testing using BrowserStack.
• Scion Health & Athena Health (Healthcare): Regression, Sanity, Accessibility testing, SIT/UAT execution, and Sprint Test Reports.
• CVS (Healthcare): Testing web functionalities, preparing execution reports, and defect triaging.
• SFMC: Analyse the present condition and reliability of the SFMC & SFDC platform to optimize data, journeys, templates, reporting, lead workflows, refinement solutions, and other recommendations to drive forward business objectives.
  

• Validated Web & Client-Server applications across Banking projects.
• Analyzed requirement specs, prepared test cases, and executed functional and regression testing.
• Ensured compliance with STLC and defect lifecycle processes.
• Delivered quality reports within deadlines, ensuring high customer satisfaction.

• Carrying account opening backend process, as an KYC(know your customer) analyst with leading U.K bank in corporate.
• Handled client interactions, ensured SLA adherence, and maintained compliance reports.
• Established High confidence with Clients by implementing effective solutions and plans during emergency situations and achieved TAT on client satisfaction
• Effective Client Interaction and management

• Sending Reports to various Service Delivery Managers across UK, EMEA & APAC
• Generating Daily Reports Using MS Excel and MS Access by collating the data from various Databases
• To analyze various IT tickets and ensure they would meet the SLA
• Core Job involves in producing various reports on Daily, weekly and Monthly Basis
• To achieve benefits from standardizing and following project management policies, processes and methods