Prem Raj
Bangalore
Summary
Proficient in driving customer loyalty and retention through personalized engagement strategies. Recognized for strong management and collaboration skills, effectively addressing customer needs and enhancing service delivery.
Overview
8
8
years of professional experience
Work History
Customer Experience Agent 2
Alorica India Pvt ltd
Bengaluru
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection and service options to enhance satisfaction.
- Collaborated with team members to improve service delivery and address common issues.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Educated customers about new products and services that may be beneficial for them.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
Relationship Executive Manager
Akshaya Motors
Bengaluru
02.2023 - 02.2025
- Company Overview: Mercedes Benz
- Conducted training and provided mentorship to improve team productivity and performance.
- Fostered strong customer relationships by maintaining a positive attitude and delivering attentive service.
- Established open communication channels with team members to proactively address issues and ensure seamless operations.
- Organized and led weekly meetings to communicate updates, KPIs, and align team goals with organizational objectives.
- Mercedes Benz
Assistant Sales Manager
KUN Capital Motors Pvt Ltd
Bengaluru
02.2020 - 02.2022
- Company Overview: Automobile sales agency specializing in client-focused sales strategies.
- Led and motivated a team of sales executives to consistently achieve and exceed monthly and annual sales targets.
- Developed and implemented strategic sales initiatives that resulted in significant revenue growth.
- Cultivated and maintained strong customer relationships by effectively addressing needs and delivering exceptional service.
- Monitored key sales metrics, analyzed performance data, and provided actionable insights to senior management for continuous improvement.
- Conducted comprehensive market research to identify new business opportunities and align sales strategies with current market trends.
- Automobile sales agency specializing in client-focused sales strategies.
CEP Executive
KESTONE
Bengaluru
01.2018 - 01.2020
- Company Overview: B2B Marketing Agency
- Enhancing Customer Relationships
- Building trust and meaningful connections with customers.
- Encouraging long-term engagement beyond one-time purchases.
- Personalization & Customer Experience
- Using customer data to create tailored experiences.
- Offering personalized recommendations, promotions, and services.
- Multi-Channel Engagement
- Connecting with customers via email, social media, mobile apps, chatbots, and offline channels.
- Driving Customer Loyalty & Retention
- Using data analytics to improve engagement strategies.
- Increasing Revenue & Customer Lifetime Value (CLV)
- B2B Marketing Agency
Education
B.com - Accounting & Finance
Bengaluru01.2016
PUC -
United Mission Pre-University College
Bengaluru01.2013
S S L C -
Maria Niketan High School
Bengaluru01.2012
Skills
- Management skills
- Strategic thinker
- Communication
- Collaborative learner
- Adaptability and flexibility
- Teamwork and problem-solving
- Ambitious and career-focused
- Microsoft Office
- MS Word
- Presentation skills
- Client relationship building
- Quality control
Accomplishments
- Volkswagen Certified Employee, Certified as a Best Sales Executive from Kun Capital Motors Pvt Ltd among the 150 participants in all INDIA Level certification program for Best Sales Executive
- STAR Sapphire in Volkswagen Sales, Certified as a Best STAR Sapphire in Volkswagen Sales for 2nd time from KUN Motors_Volkswagen among 190 participants in all INDIA level certification program for STAR Sapphire in Volkswagen Sales
Languages
- Kannada
- Malayalam
- English
- Tamil
- Hindi
- Telugu
Personal Information
- Passport number: R6982524
- Date of birth: 05/15/1996
- Nationality: Indian
- Marital status: unmarried
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge, and I solemnly declare that the information in this resume is true to the best of my knowledge and belief
Timeline
Customer Experience Agent 2
Alorica India Pvt ltd
03.2025 - Current
Relationship Executive Manager
Akshaya Motors
02.2023 - 02.2025
Assistant Sales Manager
KUN Capital Motors Pvt Ltd
02.2020 - 02.2022
CEP Executive
KESTONE
01.2018 - 01.2020
B.com - Accounting & Finance
PUC -
United Mission Pre-University College
S S L C -
Maria Niketan High School
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