PREM SAGAR
Hotelier
BENGALURU,Karnataka
Summary
To pursue a challenging and rewarding career in the hotel industry as a manger, where I can demonstrate my mastery of developing exquisite cuisine and beverages, all with an eye on costs. In addition, my ability to motivate guests to return for the culinary experience will be an asset.
Overview
14
14
years of professional experience
Work History
General Manager
HOOT Cafe & Brewery( A Unit of Balaji Hospitality)
Bengaluru, Karnatka
2023.09 - 2024.03
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
OPERATION HEAD
JETLAG RESTO BAR BBQ & GRILL
BENGALURU
2018.06 - 2023.09
- Teamed with F&B department to create organization's mission and vision statements.
- Interacted well with customers to build connections and nurture relationships.
- Directed strategic workforce planning, performance management, and benefits administration.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
HAMMERED PUB AND GRUB
BENGALURU
2016.10 - 2018.05
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained and guided team members to maintain high productivity and performance metrics.
Food and Beverage Executive
SHERATON GRAND BENGALURU
BENGALURU
2016.02 - 2016.10
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked with qualified chef to diversify menu with new offerings.
Food and Beverage Supervisor
HIGH ULRA LOUNGE , BRIGADE HOSPITALITY
BENGALURU
2015.07 - 2016.02
- Worked with qualified chef to diversify menu with new offerings.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and oversaw weekly and special event menu plans.
Steward
HIGH ULTRA LOUNGE , BRIGADE HOSPITALITY
BENGALURU
2014.03 - 2015.06
- Stepped into additional roles during busy times to boost coverage of important stations.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Assisted servers by providing glassware and utensils to guests.
- Met high hotel standards for work procedures, dress, grooming, attendance and punctuality.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
Food and Beverage Service Caption
BONJOUR BONHEUR OCEAN SPRAY
PUDUCHERRY
2012.09 - 2013.03
- Managed on-site evaluations, internal audits and customer surveys.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
STEWARD
BONJOUR BOHEUR OCEAN SPRAY
PUDUCHERRY
2011.04 - 2012.08
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Met high hotel standards for work procedures, dress, grooming, attendance and punctuality.
Industrial Trainee
BONJOUR BOHEUR OCEAN SPRAY
PUDUCHERRY
2010.10 - 2011.03
Education
Bachelor of Science - Hotel Management
HERITAGE INSTITUTE oF HOTEL AND TOURISM
AGRA, Uttar Pradesh03.2012
Skills
- Performance Assessment
- Administrative Management
- Financial Statement Review
- Cost Reduction
- Department Oversight
- Recruitment and Hiring
- Training Management
- Supplier Monitoring
- Sales Promotion
- Team Leadership
- Decision Making
- Finance and Accounting Oversight
Accomplishments
- Achieved " Times Nightlife Icons" through effectively helping with our quality of service.
- Supervised team of 100 staff members.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Intermediate (B1)
Timeline
General Manager
HOOT Cafe & Brewery( A Unit of Balaji Hospitality)
2023.09 - 2024.03
OPERATION HEAD
JETLAG RESTO BAR BBQ & GRILL
2018.06 - 2023.09
Operations Manager
HAMMERED PUB AND GRUB
2016.10 - 2018.05
Food and Beverage Executive
SHERATON GRAND BENGALURU
2016.02 - 2016.10
Food and Beverage Supervisor
HIGH ULRA LOUNGE , BRIGADE HOSPITALITY
2015.07 - 2016.02
Steward
HIGH ULTRA LOUNGE , BRIGADE HOSPITALITY
2014.03 - 2015.06
Food and Beverage Service Caption
BONJOUR BONHEUR OCEAN SPRAY
2012.09 - 2013.03
STEWARD
BONJOUR BOHEUR OCEAN SPRAY
2011.04 - 2012.08
Industrial Trainee
BONJOUR BOHEUR OCEAN SPRAY
2010.10 - 2011.03
Bachelor of Science - Hotel Management
HERITAGE INSTITUTE oF HOTEL AND TOURISM