Summary
Overview
Work History
Education
Skills
Extra Co-curricular Activities
Interests
Areas Of Interest
Training
Personal Information
Timeline
Generic

Prem Saxena

Service Manager
Agra

Summary

To work in a reputed firm that will enhance my technical growth in the field of Mechanical Engineering & enable me to contribute to company’s growth and goals.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

D.E.T

Pinnacle Industries Pvt. Ltd.
Indore, Pithampura
06.2017 - 02.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Quality Inspection

Kotsons Pvt. Ltd.
AGRA
01.2018 - 01.2019
  • Streamlined quality inspection workflows, enabling faster turnaround times without compromising on standards.
  • Conducted thorough field inspections pre-and post-installation activities, ensuring all work met quality standards set forth by clients as well as regulatory agencies.
  • Conducted thorough inspections of completed projects, identifying any necessary repairs or modifications to guarantee quality results.

Service Manager

M/S R.K Engineers (Kirloskar Oil Engines Ltd.)
MEERUT
01.2019 - 06.2024
  • Implemented strategies to increase customer service satisfaction ratings.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored service staff performance and provided feedback for improvement.

Sales & Service Manager

ELGI Equipment Ltd.
JAIPUR
09.2024 - Current
  • Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
  • Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
  • Launched targeted promotions that attracted new customers and increased repeat business from existing clientele.
  • Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Education

Diploma - mechanical engineering

Dayalbagh Educational Institute
Agra, UP
01.2013 - 01.2016

High School -

Radhasoami Educational Institute Intermediate College
Agra, UP
01.2011 - 01.2012

Skills

  • Honesty

  • Hard working

  • Basic knowledge of Microsoft Office and Internet

Sales presentations

CRM software

Extra Co-curricular Activities

Got 3rd place in 5000 M race at university level. Course in basic MS Office from AADIE’S ICT centre.

Interests

Listening songs
Sketching

Areas Of Interest

  • Gear systems
  • I/C engine

Training

3 months, TATA JOHNSON CONTROL AUTOMOTIVE LTD., Jamshedpur, 2015, Defects on Backrest Recliner Fouling in Height Adjuster, Production Planning and Control

Personal Information

  • Father's Name: Kamal Kishore Saxena
  • Date of Birth: 08/03/96

Timeline

Sales & Service Manager

ELGI Equipment Ltd.
09.2024 - Current

Service Manager

M/S R.K Engineers (Kirloskar Oil Engines Ltd.)
01.2019 - 06.2024

Quality Inspection

Kotsons Pvt. Ltd.
01.2018 - 01.2019

D.E.T

Pinnacle Industries Pvt. Ltd.
06.2017 - 02.2018

Diploma - mechanical engineering

Dayalbagh Educational Institute
01.2013 - 01.2016

High School -

Radhasoami Educational Institute Intermediate College
01.2011 - 01.2012

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Prem SaxenaService Manager