PREM SHANKAR

• Responsible for managing following domains: BSS, OSS, ERP Finance & Budgeting, Cloud Infrastructure management and Security.
• Manage IT systems and other custom applications.
• Supervise overall resources with direct reports, including FTE and consulting staff.
• Administrative responsibility entails management of multiple vendor relationships and related contractual agreements.
  

Technology Management

• Deliver & integrate BSS & OSS solutions to complement network capabilities.
• Integrate Skylo solutions with customer systems
• Set IT specification for internal and external vendors
• Define and implement enterprise IT security standards.
• Facilitate IT security audits or investigations
• Define tactical & strategic roadmap for IT & systems evolution
• Coordinate and prioritize user requests regarding applications capabilities, feasibility of developing specific application systems and determine system requirements and modifications for assigned application systems.

Staff Management

• Provide leadership and growth opportunities for direct reports
• Performance reviews of direct reports, staff calibration, talent reviews, compensation proposals, and the timely completion of all Talent/HR deadlines for the larger enterprise application footprint.
• The fulfillment of critical and professional certification opportunities for staff members.

Vendor Management and General Administration

• Ensure that the services and performance of major partners are examined through periodic reviews.
• Serve as reviewer/editor for application focused vendor contracts.
• Direct responsibility for negotiation of application-based vendor contracts.
• Hold vendors accountable for general performance and service levels.
• Ensure the enterprise application budget is not exceeding the forecast.

Cloud Infrastructure

• Develop and execute cloud strategies that align with organizational goals.
• Oversee cloud infrastructure, ensuring optimal performance, security, and availability.
• Analyze current cloud usage and identify opportunities to improve performance, reduce costs, and enhance resource utilization.
• Establish and maintain security protocols for GCP resources, ensuring compliance with industry standards and regulations.
• Implement cost optimization strategies, including monitoring, rightsizing, and identifying underutilized resources.
• Work with development, operations, and business teams to ensure seamless integration and delivery of cloud services

Security

• Develop and implement an information security strategy that aligns with organizational goals and industry best practices.
• Establish and enforce security policies, standards, and procedures.
• Conduct regular risk assessments and implement risk control strategies and ensure compliance with applicable regulatory requirements

• Lead IT team responsible for end-to-end architecture and implementation of Business Support Systems (BSS) and Operations Support Systems (OSS) for Skylo
• Tight engagement with various stakeholders and business sponsors across various internal functions, including finance, supply chain management, marketing, sales, customer service, and field force
• Map the end-to-end business process through the life-cycle of the customer journey, including TOMA, sales, KYC, activation, billing, collections, customer care, up-sell, cross-sell and churn
• Build end-to-end systems for operations management, including systems for NOC covering inventory, monitoring, intelligence, automation and service management
• Build end-to-end systems architecture to achieve the business objectives
• Work closely with external partners to define and project manage the implementation of various systems
• Hold accountability for timely and quality delivery of capabilities
• Ensure seamless day-to-day operations through a mix of partner and internal teams and ensure that SLAs are met towards the delivery of business KPIs

• Coordinate a diverse team to deliver medium sized, technical projects within a specific domain which enable benefits for customers across multiple projects
• Leverage technical expertise to monitor all actions and activities from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints
• Partner with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits
• Map and document end-to-end business process through the complete life cycle of the customer journey in a structured way
• Organize and structure the process flow in synchronization with the exchanges with other processes
• Identify opportunities to resolve risks & issues relating to delivery and any impacts on related components or teams
• Transform & Build end-to-end systems for operations management & systems for NOC covering inventory, monitoring, intelligence, automation and service management
• Identify and implement ways to improve team, process and service performance and suggests and implements changes to how team operates
• Implement the defined architectural roadmap for the Assurance Area for: Fault Management, Incident Management, Service Management & Change Management
• Define and implement the roadmap for Transformation of UK & Enterprise Network Monitoring instances
• Manage, Engineer, Architect, Develop and Maintain applications in Network Management, OSS & FCAPS space
• Life cycle management of OSS tools/solutions including requirements analysis, platform selection, technical architecture design, application design & development, testing and deployment
• Project management activities - Project scoping, resource planning, scheduling and tracking
• Building team, training new team members, providing performance feedback & quality improvement initiatives
• Set & manage right expectations at different levels including clients and internal stakeholders with a vision towards long term relationships

• E2E OSS/BSS designs for a telecom product/portfolio area or targeted operational efficiency improvements, spanning across typical process lifecycles (e.g. Fulfilment, Assurance, Billing)
• Appreciate the wider context, and work in collaboration with relevant stakeholders viz. Product Managers, Network Design, Process Design, IT Delivery, Operational teams etc
• Creation of High-level IT Solution Designs potentially integrating multiple systems, ensuring designs are in line with the wider IT strategy
• Produce SSD documents from new RFPs during Concept to Market phase
• Design customer journey in Lead to Cash phase
• Support Trouble to Resolve designs for better and smoother service delivery experience
• Design new business process and change in existing business processes to align with the new customer journey
• Review and assess the implications and/or gaps that might surface as it relates to technical system capabilities (as documented in the solution designs), business process change implications, and assist in the impact analysis of all potential manual work-a-rounds
• Interface with different applications/vendors to across CSP end-to-end Stack and fill missing gaps to fulfil the requirement
• Responsible for leading, line-managing and developing teams, or managing people for specific tasks or projects
• Responsible for continual improvement in the quality and efficiency of designs
• Work on Cloud computing /Ethernet/IPVP network as Telecom OSS Solution designer

• Work with users, CIO team representatives, user experience experts, platform architects and service solution designers to come up with solution designs in the digital online space
• Advise the CIO leads on how to breakdown solutions into logical deliverables
• Deliver end to end solution in the digital space focussed on customer self-service for the various GS products
• Deliver solutions specifically keeping customer and user experience in view
• Provide low level component requirement to each component in this area
• Provide analytical and innovative input to projects/operational issues, and support negotiations
• Support major in-life incidents
• Review and provide technical guidance to testing teams engaged in various stages of delivery
• Ensure design review and sign off in their design authority role of all designs happening in this area
• Ensure designs are in line with the online strategy of the GS LOB
• Coach other team members and facilitate production of optimum and efficient designs

• Provide expertise for business solutions and project management activities
• Structure project proposals complete with details of activities, time frame, and required mix of resources
• Spearhead project management initiatives right from the inception stage to finally delivering the project
• Interact with the Clients to understand and analyze the business requirements and identify appropriate solutions
• Execute project management activities encompassing project planning, setting project goals, monitoring & tracking, resource management including Vendor assessment & management thus ensuring total compliance with delivery needs
• Handle technical aspects of the Project including analysis of project requirements, architecture, design, technical guidance, estimation, scheduling and finally deliver solutions to the clients

• Enhance Ordering core as per new business requirements from accounts
• Fix defects reported by accounts on existing Ordering versions
• Provide support to testing and production of various accounts
• Write Design Documents for new CRs
• Provide estimates on change requests
• Review and assess the implications and/or gaps that might surface as it relates to technical system capabilities (as documented in the solution designs), business process change implications, and assist in the impact analysis of all potential manual work-a-rounds
• Support client's OMS OGS & integration (onsite / offshore) during the project in the capacity of core expert
• Help different accounts with strong technical know-how in Amdocs OMS to enable smoothness in production roll-outs and performance improvements
• Provide innovative solution and best solution approach for OMS at the client site