Prem Shetty
Bangalore
Summary
Experienced professional with over 14 years of proven expertise in Sales, Business Operations, Project Management, Customer Lifecycle Management, and Escalation Handling across global and technology industries. Demonstrated success in driving account growth, optimizing sales prospects, and streamlining client operations. Skilled in customer delivery, strategic planning, and achieving business goals. Eager to contribute to a high-performance team by leveraging strong problem-solving, analytical, and customer-focused capabilities. Results-driven Senior Sales Manager known for productivity and efficiency in task completion. Specialize in strategic planning, customer relationship management, and market analysis. Excel in negotiation, leadership, and communication, ensuring seamless team coordination and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Sales Manager
G4S Secure Solutions (India) Private Limited
Bangalore
01.2025 - Current
- Developing and implementing strategic sales plans to expand G4S’s presence in the enterprise security sector
- Leading and managing a high-performing sales team, providing training, coaching, and performance evaluation
- Conducting daily field visits to engage with clients, assess security needs, and drive new business opportunities
- Generating and managing a robust sales funnel, ensuring a consistent pipeline of qualified leads and successful conversions
- Building and maintaining strong relationships with key decision-makers, securing long-term partnerships
- Identifying new business opportunities and customizing security solutions to meet diverse client requirements
- Negotiating and closing high-value contracts, ensuring profitability and sustainable business growth
- Collaborating with cross-functional teams including operations and finance to ensure seamless service delivery
- Conducting market research and competitive analysis to refine sales strategies and maximize market penetration
Enterprise Sales Manager
Reliance Infocom Limited
Bangalore
06.2022 - 01.2025
- Led a team of direct reports and oversaw their end-to-end sales planning.
- Identified potential partners for Jio and onboarded them by managing the end-to-end onboarding process.
- Conducted in-person and virtual training sessions to educate new partners and direct reportees on products, services, systems, and company policies while driving and monitoring their productivity.
- Onboarded leading corporate clients like Motorola, Rohde & Schwarz, JSW, Wissen Technologies, Bites and Byte, Altigreen, Hindustan Platinum, and Naffa Innovations by catering major products like Lease Line, MPLS, SIP Trunk, Cloud Services, IoT, etc.
- Delivered annual revenue growth of 21% by increasing the top-line funnel month on month.
- Utilized different sources of avenues to support sales with lead generation.
- Handled escalations, customer relationships, and engagement for key accounts.
- Proactively engaged with customers to resolve post-sales service disputes regarding issues like service SLA, collections, renewals, and pricing.
- Collaborated with internal stakeholders and process owners with a keen desire to improve existing processes for a better customer experience.
- Spearheaded large deals personally along with team members.
- Identified upsell opportunities by suggesting better solutions and secured revenue expansion.
- Conducted periodic reviews with key stakeholders to understand and address their operational challenges.
Customer Excellence Specialist
Tech Mahindra Business Services
Mumbai
10.2013 - 12.2021
- Managed and mentored a sales team to achieve optimal performance.
- Promoted and sold products and services to new and existing customers.
- Addressed customer inquiries and offered comprehensive support throughout the process, from initial quotation to order booking and delivery, while actively following up on new needs and cultivating referrals from the existing customer base.
- Conducted market research to identify trends and refined strategies to meet customer needs.
- Enhanced sales performance by leveraging CRM tools and analyzing metrics for continuous improvement.
- Assisted in developing sales strategies and participated in team meetings to share insights and best practices.
Consultant
Sutherland Global Services
Mumbai
12.2011 - 06.2012
- Managed inside sales operations, fostering long-term client relationships
- Provided after-sales services and addressed client concerns promptly and effectively
- Generated detailed reports to track and analyze performance metrics
Entrepreneur
Hotel Business
Mumbai
04.2009 - 11.2011
- Oversaw business operations, including P&L management and marketing activities
- Directed a team of 40 employees, ensuring seamless operational execution and growth
Customer Service Executive
IBM Daksh
Mumbai
03.2007 - 03.2009
- Generated sales leads.
- Troubleshot client incidents based on impact and urgency of the issue reported through tools.
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
- Conducted quality assurance surveys with customers and provided feedback to the team.
Education
Bachelor of Commerce -
Mumbai University
Mumbai03-2003
Diploma in Programming Language -
NIIT
Mumbai04-2004
Skills
- Account Management & Client Retention
- Key Stakeholder Engagement & Relationship Management
- Sales Operations, Strategy & Escalation Handling
- People Leadership, Team Development & Performance Management
- Customer-Centric Service & Satisfaction Enhancement
- Negotiation, Contract Management & Revenue Growth
- Process Optimization, Continuous Improvement & Operational Excellence
Certification
- GNIIT from NIIT
- AZ-900 Microsoft Azure Fundamentals
- Customer Centricity Trained
Accomplishments
- Recognized for Leadership Excellence (2016 & 2017)
- Employee of the Year: Outstanding Performance and Team Contributions (2020)
- Top Performer: Two quarters in 2023 (Reliance Jio Infocomm)
- Top Performer: Exceptional achievement across three quarters in 2024 (Reliance Jio Infocomm)
Hobbies and Interests
- Traveling & Exploring cultures
- Photography and Creative Pursuits
- Event Planning & Coordination
Timeline
Senior Sales Manager
G4S Secure Solutions (India) Private Limited
01.2025 - Current
Enterprise Sales Manager
Reliance Infocom Limited
06.2022 - 01.2025
Customer Excellence Specialist
Tech Mahindra Business Services
10.2013 - 12.2021
Consultant
Sutherland Global Services
12.2011 - 06.2012
Entrepreneur
Hotel Business
04.2009 - 11.2011
Customer Service Executive
IBM Daksh
03.2007 - 03.2009
Bachelor of Commerce -
Mumbai University
Diploma in Programming Language -
NIIT
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