Prem Steven Elloy

• Collaborated with sales team and other support teams (Learning and development, product managers, and student support) for process updates and clarifications
• Gained strong leadership skills by managing projects from start to finish.
• Handled inside sales team (Performance, target, and SOP)
• On-the-job training and New hire training
• Resolved problems, improved operations and provided exceptional service. Process updates
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Prepared new hire training modules and tests
• Prepared monthly product knowledge tests
• Took Training sessions (product and process)
• Also achieved the best performer as an admission counselor for consecutive 3 months with a 150% achieved target.

• Handled inside sales
• Have handled leads from all regions worldwide, especially South America, the US, and Canada
• Took care of the OJT, Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
• Handled multiple courses, Kept program-related data accurate, up-to-date and easily accessible for accessibility.
• Took care of floor events related to employee development
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.

• Handled direct and telesales
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Took care of the inventory of the machines and the spare parts.
• Took care of accounts, which included billing and expenses
• Worked well in a team setting, providing support and guidance.
• Managed the service calls and service engineers
• Took part in 6 different Media related Exhibitions with very good responses.
• Worked effectively in fast-paced environments.
• Nearly handling 300 customers and dealers per exhibition
• Worked on lots of B-to-B projects.

• Took care of all the extracurricular activities in the school
• Handled the marketing team ( B to C and B to B)
• Organized all the major events in the school such as the annual day, teacher’s day, etc
• Took care of the infrastructure development, maintenance, and transport team.
• Identified issues, analyzed information and provided solutions to problems.
• Managed time efficiently in order to complete all tasks within deadlines.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Dealt with the lease and direct sales of commercial properties
• Took many presentations and customer relations ship programs for many builders ( B to B) and Real Estate companies
• Took care of client visits and property presentations
• Managed all the marketing Portals and the paper works including the registration process
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.

• Managed the hosting of all the reward functions.
• Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
• Served as primary point of contact for triaging technical issues.
• Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
• Reviewed technical guidelines to verify compliance with information security standards and best practices.

• Taught English language to regional employess.
• Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
• Established and maintained student behavioral standards to achieve functional learning environment.
• Developed interesting lectures and educational activities to maximize learning within classroom.

• Transition Expert for the job Training
• Took care of the customer options setup in Pune.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Handled customer inquiries and complaints with professionalism to restore satisfaction.
• Utilized active listening skills to understand customer needs and provide tailored solutions.
• Assisted customers with product selection, troubleshooting and problem resolution.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

• Took care of the entire breakfast menu
• Signed for deliveries, checked items into inventory and stocked goods into proper locations.
• Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Implemented successful cross-marketing strategies such as food and wine pairings.

(2 years Fulltime) (1 Year Apprenticeship)

• Awarded Best Speaker in the speech competition ( Twice)
• Awarded best actor and director in the drama Competition.
• Elected Captain of Institute (2003-2004)

• Awarded Best Director (Speech and drama)
• Member of Student Affairs.
• Elected Captain of Indira House.

• Awarded Master in Public Speaking.