PREM SYLVESTER. G
Business Development Manager
Chennai,TN
Summary
Client Engagement & Customer Success leader with 8+ years in SaaS and technology-driven environments, managing enterprise and SMB accounts across global markets. Proven expertise in client onboarding, training, and adoption programs, coupled with experience in enterprise IT systems, cloud infrastructure, and data solutions. Skilled in building high-impact partnerships, conducting strategic business reviews, and driving measurable outcomes through insights, upselling, and cross-selling. Adept at aligning with internal Sales, Product, and Engineering teams to deliver customer value and long-term growth.
Overview
10
10
years of professional experience
Work History
Business Development Manager
InnoBoon Technologies
Chennai
08.2024 - Current
- Serve as strategic advisor to tech leaders across Chennai & Bengaluru, aligning GenAI and SaaS solutions with business goals.
- Led client onboarding and adoption programs with digital-first engagement playbooks (email journeys, in-app nudges, webinars).
- Collaborated with Product, Engineering, and Customer Success teams to tailor offerings and address technical challenges.
- Partnered with enterprise clients on modernization and cloud adoption initiatives, providing consultative roadmaps.
- Generated new business pipelines and strengthened key client relationships through insights and success reviews.
Senior Executive - Customer Acquisition
Vembu Technologies
Chennai
03.2020 - 04.2024
- Owned client relationships across enterprise accounts (NASA, Taco Bell, Siemens, US Government), driving long-term success planning and adoption strategies.
- Conducted business reviews and roadmap discussions with stakeholders, ensuring alignment with KPIs and customer goals.
- Acted as a liaison between clients and technical teams, resolving issues and delivering continuous improvements.
- Designed customer-facing training, tutorials, and onboarding content to reduce time-to-value by 20%.
- Analyzed usage data, churn, and customer health scores, generating actionable insights that boosted retention by 15%.
- Partnered with sales and success teams to identify upsell and cross-sell opportunities, consistently exceeding growth targets.
Channel Account Manager
Vembu Technologies
Chennai
03.2019 - 02.2020
- Managed reseller and distributor relationships, enabling partner-led customer onboarding and adoption programs.
- Delivered account expansion by aligning customer needs with additional products and services.
Channel Sales Executive
Vembu Technologies
Chennai
08.2017 - 02.2019
- Generated leads and onboarded channel partners, expanding revenue opportunities through consultative engagement.
Business Development Executive
Technobind Solutions
Bengaluru
10.2016 - 06.2017
- Developed sales pipeline for enterprise IT solutions (Druva inSync) across India, collaborating with technical and product teams.
Education
PGDM - AI
Great Lakes Institute of Management
01.2027
B.E. - ECE
Mookambigai College of Engineering
01.2016
Higher Secondary - undefined
Campion Anglo Indian School
01.2012
Skills
- Enterprise Client Engagement & Account Management
- Customer Onboarding
- Training & Success Planning
- Strategic Business Reviews & Roadmap Alignment
- Upselling
- Cross-Selling & Account Expansion
- Customer Data Analysis
- KPI Tracking & Insights
- Cloud & IT Systems
- CRM & Client Management Tools
- Stakeholder Management & Executive Communication
- Cross-Functional Collaboration
- Process Improvement & Customer-Centric Programs
- GRC & Security Compliance
- Data & Cloud
- Analytics
- Tools
Accomplishments
- Increased customer retention by 15% via success-driven adoption frameworks and insights.
- Achieved 20%+ target growth for six consecutive months through upsell/cross-sell strategies.
- Closed a $26K enterprise deal in 2 quarters by building executive-level trust and alignment.
Timeline
Business Development Manager
InnoBoon Technologies
08.2024 - Current
Senior Executive - Customer Acquisition
Vembu Technologies
03.2020 - 04.2024
Channel Account Manager
Vembu Technologies
03.2019 - 02.2020
Channel Sales Executive
Vembu Technologies
08.2017 - 02.2019
Business Development Executive
Technobind Solutions
10.2016 - 06.2017
PGDM - AI
Great Lakes Institute of Management
B.E. - ECE
Mookambigai College of Engineering
Higher Secondary - undefined
Campion Anglo Indian School
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