PREMA AGNALO
Bangalore
Summary
A result-oriented achiever with 15 years of professional experience in multiple industry domains; surpassing targets and driving success in fast-paced environments. Combining strategic thinking with hands-on experience, consistently delivering impactful solutions that enhance organizational performance. Proven ability to identify opportunities and implement effective strategies, adapt to navigating complex challenges, and drive positive outcomes.
Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager, PMO (C2H) Role
Unisys
05.2024 - 10.2024
- Handled Project operations for over 60 plus FTE's
- Monitor project performance to identify areas of improvement and make adjustments
- Provide detailed project status updates to stakeholders and executive management
- Coordinate change management efforts throughout the organization, ensuring seamless integration of new processes or technologies into existing workflows without disruption
- Coordinate with cross-functional teams to resolve project issues and mitigate risks
- Monitor project progress and financial reports, identify risks, and initiate corrective action as needed
- Project accounting using tools like Gantt charts, dashboards, and status reports in JIRA/Confluence, Manage Service now Tool
- Proved successful working within tight deadlines and a fast-paced environment.
- Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Monitor project performance to identify areas of improvement and make adjustments.
- Coordinate with cross-functional teams to resolve project issues and mitigate risks.
- Report regularly to managers on project budget, progress, and technical problems.
PMO Lead
Torry Harris Integration Solutions
03.2018 - 04.2024
- Worked with one of the core team IT, Spearheaded the Center of Excellence team, focusing on product development, services and maintenance of digital products, API Integration, API Management solution, and Data Integration projects, Cloud computing, SAAS and IAAS, Salesforce CRM based application, etc.
- Managed Project Accounting operations BU count with 250 associates, SOW creation, work order & component creation, resource mapping, Budgeting, resource allocation, Timesheet records, PO management, Invoicing, etc.)
- Resource Onboarding and Offboarding, Asset allocation, and access enablement Lead all PMO initiation/change activities and provide strong collaboration activities
- Improved process efficiencies through the implementation of project management Automation process and PMO best practices, resulting in increased project delivery
- Reporting / Publishing Project charter, WAR report with project stakeholders, SDMs, and Domain Managers fine-tune project scopes and deliverables, aligning with client objectives and Service Level Agreements
- Budget Management, Project planning, forecasting, monitoring, and controlling costs to keep project/operations within financial constraints Manage and approve ONCALL/OOH/CALL OUT compensatory payouts.
Process Specialist
Cognizant Technology Solutions
02.2017 - 11.2017
- Worked for Healthcare Domain with operations headcount of 100 plus associates, service provider Emblem Health PPO & HMO providing support and facilitating individuals and caregivers in navigating the health and social services system
- Foster a foundation for sharing information, providing mutual support, and a sense of belonging for patients, families, Hospitals, and Physicians.
- Resolve service user requests within target timeframes and action requests proactively to technical teams using excellent problem-solving skills to devise quick solutions
- Provide various personal care and related paraprofessional services by establishing a plan of care and providing individual and group patient care.
Asst Unit Manager
Mphasis EDS
03.2014 - 09.2016
- People Management: Managed, mentored, and monitored team members ( 60 plus Transaction processing Executives ) and SMEs to ensure quality and efficiency in the process
- Set individual OKR and KPI metrics and provided adequate reviews and feedback
- Raise RRFs and manage resource Onboarding/ Offboarding Budget Management, involve in planning, forecasting, monitoring, and controlling costs to keep operations within financial constraints
- Developed and implemented performance improvement plans for team members in need of coaching and development
- Resource Planning & Scheduling for Team Utilization and process Management; Adhere to the process maps and have clear understanding of policy and procedures
- Interaction with Business managers and Stakeholders on process improvements and upskill plans for team members
- Implemented innovative strategies to address staffing shortages, maintaining necessary coverage while minimizing overtime expenses.
Customer Support Officer
Mphasis EDS
08.2005 - 05.2009
- Started career as Senior Customer Support Officer - worked with Capital One Bank (UK) for Inbound Customer Service Team.
- Had a career break due to a medical cause and rejoined the same organization in the year 2014 as stated above.
Education
B.Com Finance and Accounting -
Tamilnadu University
India, Tamil Nadu03.2014
Skills
- Project Management methodology
- Schedule Management (Meeting agenda/Calendar events)
- Organizing Reports and Process Documents / Document Management
- Project Scheduling & Project Tracking
- Budgeting / Forecasting
- Resource Management / Team management /Timesheet Tracking and Monitoring
- Strategic Analysis / Risk Management
- Stakeholder management / Client Relationship Management
- Vendor Management / Logistics Management
- Project Management Tools - MS Office, Teams, Share point, Excel, PowerPoint, One Drive / JIRA / Confluence / Service Now Tool, Power BI Tool
Certification
- PMI - ACP certification.
- Comprehensive Project Management Professional certification course facilitated by PMI to deepen project management skills.
Accomplishments
- Cost Reduction Initiative: Identified inefficiencies, leading to a strategic overhaul of project / procurement processes by cross-functional training.
- Leadership Excellence Award: Received an award for outstanding leadership in guiding teams to exceed project / process by delivering top NPS.
- PMO Implementation Success: Designed PMO framework and Automation process in enhancing project accounting efficiently.
- Efficiency Improvement Collaborative Program: Developed and led a cross-functional team initiative that improved operational efficiency at org level.
Timeline
Project Manager, PMO (C2H) Role
Unisys
05.2024 - 10.2024
PMO Lead
Torry Harris Integration Solutions
03.2018 - 04.2024
Process Specialist
Cognizant Technology Solutions
02.2017 - 11.2017
Asst Unit Manager
Mphasis EDS
03.2014 - 09.2016
Customer Support Officer
Mphasis EDS
08.2005 - 05.2009
- PMI - ACP certification.
- Comprehensive Project Management Professional certification course facilitated by PMI to deepen project management skills.
B.Com Finance and Accounting -
Tamilnadu University
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