PREMA LATHA.D
Bangalore
Summary
Experience Leader with over 13+ years of experience in Digital Operations, Merchandising Operations, Vendor Management, Supplier Support and people leadership. A Six Sigma Green Belt certified with excellent understanding and comprehensive exposure to operations, skilled in driving significant improvements and facilitating business growth. Proven track record of identifying and creating profitable business opportunities and establishing strong partnership. A leader with a vision, seeking challenging opportunities where my experience and expertise can contribute to business and professional growth.
Overview
14
14
years of professional experience
Work History
Manager Program Management, Content Enrichment & Acquisition
Walmart Global Technology Services
09.2022 - Current
- Vendor Management- Managing the vendors from a Performance, Content Enrichment, Catalog Quality, and Item Maintenance perspective
- Identifying and resolving all vendor issues/queries by partnering with Business & technical teams
- Identify gaps in the SOP/Tools/Style Guides and work with Business teams/Merchant Engagement and technical teams to resolve the issue
- Handle and fix Escalations for vendors/3P CSPs by partnering with various teams like Ingestion/tech, Finance & Procurement, Taxonomy & Merchant Engagement teams
- Weekly connects with vendors/suppliers on Content Review, Performance Reviews & Contract Renewal/Management
- People Management- Mentoring and leading a highly competitive team situated in Chennai & Bangalore, overseeing their daily performance, providing timely feedback on their projects, and managing their career development opportunities
- Works on queries submitted by the Suppliers and Merchant teams on internal tool (iSAM) and common mailbox on content submissions for various categories
- Stakeholder Management - Developed and managed various communications with the Merchant, Product, Technical and other Business teams 3P Content Service Providers- Managing the third-party content providers from Catalog Content, Data Analysis, Data Validation and Negotiation standpoint
- Build frameworks to carry out data analysis, data validations and negotiation process with 3P CSPs
- Program Management - Executing the complete project/program E2E like P Content Providers, ensuring business is established and functioning as expected delivering the business objectives.
Product Manager I, Product Operations
Walmart Global Technology Services
08.2020 - 02.2022
- Product Operations- Managed Product Operations team that is responsible for creating SOPs & Style Guides for various categories such as Home, Health & Beauty, Electronics etc
- Validating various categories managing the content and enriching content on site Attribute validation & Attribute analysis for various categories by performing a market study
- Building case study for attributes to review with Merchant and Taxonomy teams
- Team is also responsible in ensuring data quality of item along with the item content that is complaint to Walmart standards
- Business/team set up - Setting up a team from scratch by ensuring process is onboarded and transitioned successfully
- People Management - Mentoring and leading a highly competitive team of 6 Individual Contributors, overseeing their daily performance, providing timely feedback on their projects, and managing their career development opportunities
- Stakeholder Management - Developed and managed various communications with the Merchant Engagement and technical teams Built collaborative partnerships with Program Managers, Technical teams, and Merchant Engagement teams
- Vendor Management- Identifying and resolving vendor issues/queries.
Team Lead, Online Merchandising
Lowe's Services India Pvt. Ltd.
09.2018 - 08.2020
- Product Content- Managed the product content team that is responsible in ensuring data quality of item along with the item content that is complaint to Lowe's standards
- Supplier Support team- Managed a team of 10 which is constitutes of various operation such as Item Set up, Vendor On-boarding and Supplier Support People Management - Mentoring and leading a highly competitive team, overseeing their daily performance, providing timely feedback on their projects, and managing their career development opportunities Stakeholder Management - Developed and managed various communications with the Merchant Teams, Vendors Built collaborative partnerships with Supplier Support Senior Managers, SMEs, Technical Leads and vendors globally Hiring and Onboarding - Actively involved in the selection process and have established tests and benchmarks for the interview process And have successfully on-boarded more than 15 associates to the Enterprise Item Content team Team Engagement - Responsible for driving resources allocation, capacity planning and workload management for the team along and partnering with Learning & Development team in order to introduce various training to enhance skills Transition - Led the transition of business operations, additional divisions, multiple processes, and autonomous decision making from the Lowe's headquarters in Mooresville to Bangalore Successfully added autonomous decision-making ability, additional business processes and end-to end ownership to the Bangalore operations team.
Merch Support Business Partner, Merchandising Operations
Target Corporation
04.2016 - 08.2018
- Support for merchandising clients and internal teams with procedural and system-related questions via support form Manage and Support Operations team on various aspects like Training & Onboarding, Data Quality, Process improvements ServiceNow & Incident management Projects to improve and streamline process for operations Provide clarification on system business rules and logic Participate in Sprint review calls in order to provide insights to the Product and Scrum teams to help develop systems Manage escalations for the operation by providing insights on the issue Onboarding vendors to establish business with Target and continue to support them on various business and vendor process related queries like Item set up, Inventory, Vendor performance, Purchase Order and Pricing Consultant for best practices & standardization Process improvements and Projects to streamline process to improve efficiencies Change Management- Partner with technology, product Owners and the business to translate the business requirement in the development of a tool and successful roll outs Create various reports/dashboard that caters to the Senior Leadership at HQ representing team's metrics.
Lead Item Data Specialist, Enterprise Item COE
Target Corporation
04.2015 - 04.2016
- Content management - Led the 'Enterprise Item Setup 'team for Apparels and Accessories division to deliver a seamless Omni Channel customer experience with 100% accuracy Workload Management - Performed effective workload management and resource planning for 4 team members and 2 contractors to seamlessly mange the workload of 'Toddler and Kid's' products Quality and Data Accuracy - Streamlined the audit mechanism for In-department pilot and ensure quality checks for the entire team Sampling Process - Monitored the overall sampling process for Kids & Toddlers business by closely working with the Vendors and the Sampling partners Reports and Dashboards - Prepared graphical dashboards with vendors & Buyers in getting various details for successful item launch Mentoring and Training - Mentored 5 team members and 2 Trainers by providing insights on their projects, assessing their performance and providing timely feedback Performance Management-Mentor and coach TMs Trained and mentored team members on performance, process, projects and providing timely feedback Escalation Management- Handled escalations by promptly addressing and fixing the issue and ensuing no impact on the business Onboarding and Training the New hires on various Item set up process Audit teams work to ensure zero errors and 100% successful launch of items Implemented cross team audit mechanism.
Merchandising Specialist, Merchandising Operations
Target Corporation
09.2012 - 03.2015
- Item Set-up - Experienced in executing product setup (Apparel & Accessories) in stores, Purchase order release, Replenishment in the U.S Delivered 100% quality for product launch in Target stores Location maintenance- Re-activating or de-activating a Store location for the sale of Merchandise Vendor Management & Maintenance - Closely worked and collaborated with the vendors across business sub-divisions to setup the vendor information on Target systems and maintain vendor profile with accurate/current vendor details Transition and Piloting Process - Led the audit team for Omnichannel pilot project (In-Department Project) publishing the quality dashboard with leadership group Streamlined the audit mechanism which improved data quality from 35% to 98%.
Customer Care Executive
IBM Daksh
08.2010 - 05.2012
- Handled customer questions, complaints, and billing enquiries with highest degree of courtesy and professionalism Making financial decisions to protect/collect revenues and adjust customer accounts Played a key role in the Credit card collections and Recoveries process by achieving 100% quality and customer satisfaction.
Education
Bachelor of Science, Biotechnology -
Kristu Jayanti College, Bangalore University
01.2009
Skills
- Lean Six Sigma (Green Belt)
- Operations Management
- Performance & Team Management
- Content Management
- Vendor Management
- Project Management
- Category Management
- Strategic Planning
- Business Development
- PowerBi (Basics)
- Catalog Management
Accomplishments
- Upload to Catalog failures for 2.5 million items
- Image Retouch process to reduce Supplier Communication
- Led multiple projects and automation for the team.
- Built workflow tool (SharePoint) for product operations.
- Taxonomy checks for SOP creation.
- Process end-to end transition.
- Built a chatbot in Item Maintenance tool
- Item set up to achieve 1M SKU goal for which my team received appreciation from VP.
- Lowe's Product Title Project to proactively identify and fix Product Titles
- Introduced Dashboards that could cater to the Executive leadership at HQ on team's metrics.
- Streamlined and implemented the audit mechanism.
- Eliminated various inventory issues at Fulfilment centers.
- Streamlined and implemented the audit mechanism for internal teams and Pilot projects.
- Root Cause problem analysis Eliminated redundancies and inefficiencies in the process through Root Cause problem analysis-Follow up analysis.
- LEAN Six Sigma Initiative- Yellow belt certified for automating Global Trade Operations process (Merchandise approved by the Customs team) reducing manual efforts by 60%. Supported a Six Sigma Green Belt project by providing various data for missing LOS.
- Certificate of Recognition for extraordinary Performance.
- Certificate of Recognition for outstanding contribution towards Business Goals.
- Certificate of Appreciation for Super Talented Achiever -The Star for Quarter Ending Q1-2011.
- Certificate of Appreciation for Going Extra Mile - The Gem for Quarter Ending Q2-2011
- Certificate of Appreciation for Super Talented Achiever- The Star for Quarter Ending Q3-2011.
Timeline
Manager Program Management, Content Enrichment & Acquisition
Walmart Global Technology Services
09.2022 - Current
Product Manager I, Product Operations
Walmart Global Technology Services
08.2020 - 02.2022
Team Lead, Online Merchandising
Lowe's Services India Pvt. Ltd.
09.2018 - 08.2020
Merch Support Business Partner, Merchandising Operations
Target Corporation
04.2016 - 08.2018
Lead Item Data Specialist, Enterprise Item COE
Target Corporation
04.2015 - 04.2016
Merchandising Specialist, Merchandising Operations
Target Corporation
09.2012 - 03.2015
Customer Care Executive
IBM Daksh
08.2010 - 05.2012
Bachelor of Science, Biotechnology -
Kristu Jayanti College, Bangalore University
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