PremaLatha Thambidurai

Results-driven professional with extensive experience at Cognizant Technology Solutions, specializing in Python scripting and PowerShell automation. Successfully developed the AskiVA bot, significantly improving production assistance and reducing client dissatisfaction by 80%. Known for strong collaboration and project management skills that enhance operational efficiency and drive innovative solutions.

• Attended internal ITSM certifications in Cognizant.
• A formal training in Software Development, Open Systems – C, C++, Oracle, VB, RDBMS, Unix and Perl Scripting at Infosys, Mysore (Global Education Center) after graduating from college.
• Attended training sessions on AS400 Technology – RPGLE, RPG sub files and SQL/400, CL/400 and Hawkey.
• Completed internal Domain Certifications at Infosys in Fundamentals of product development and Testing, Supply Chain and Warehouse Management, Transportation & Logistics and Retailing Domains.
• Completed internal Technical Certifications at Infosys in Open systems and Mainframe Technology.

Client Comrade - For stepping in and completed the committed deliverables to ETEX customer on time

Above and Beyond - For playing the role of Problem Manager for an Insurance customer.

For Hardwork and commitment - For leading a maintenance project for Billing team on Insurance domain.

Prima Award - Awarded for outstanding contribution to the maintenance project on Finance, HR, Payroll Apps on Retail domain.

Best Maintenance Project Award - For playing the major role in an Expansion project on Retail domain.

Best Managed Project - For January 2009 to June 2009 for playing major role in a migration project in Retail domain.