Summary
Overview
Work History
Education
Skills
Certification
Languages
Programming Packages
Additional Information
Timeline
Generic

Premika Pachikoru

Visakhapatnam

Summary

Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over 1.2 years of Customer Service experience.

Overview

1
1
year of professional experience
1
1
Certification

Work History

VAO Relationship Manager (Operations Department)

Federal Bank
Visakhapatnam
04.2023 - Current
  • Vkyc - Customer's kyc verification with inbound video calls.
  • Analysing the information and documents of customers and boarding them to get the benifits of the
    product.
  • Flexible to with the changes/ improvements in SOP inorder to make the process easier and effective.
  • Capturing the images of relevant documents, cross checking the details of the customers, updating on
    the system and Approving their applications.
  • Providing solutions to the issues faced by the customers/ Guiding them the way to get theirs issues
    solved.
  • Customer service

Education

BBA - Human Resources Management

Chaitanya Women's College ( Degree & PG)
Visakhapatnam,
06-2022

- Commerce

Chaitanya Junior College For Girls
Visakhapatnam,
05-2019

Some College (No Degree) -

Visakha Vimala Vidhyalayam
Visakhapatnam,

Skills

  • Qualifying Customers
  • Solution management
  • Customer Relationships
  • Excellent Communication
  • Banking
  • Team work
  • Adaptability
  • Active Listening

Certification

  • Randstad Graduate Excellence Program (RGEP) on recruitment skills.

Languages

Telugu
First Language
English
Proficient (C2)
C2

Programming Packages

  • Microsoft Office - Ms Word, Ms Excel, Ms PowerPoint.

Additional Information

  • I have hands-on experience in Canva and Photopea. With these apps I've worked for a YouTube channel
    for creating thumbnails and editing.

Timeline

VAO Relationship Manager (Operations Department)

Federal Bank
04.2023 - Current

BBA - Human Resources Management

Chaitanya Women's College ( Degree & PG)

- Commerce

Chaitanya Junior College For Girls

Some College (No Degree) -

Visakha Vimala Vidhyalayam

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Premika Pachikoru