Premjeet Kaur

• As a Personal Banker with Barclays Bank, I used to act as an interface between the bank and the retail account holders. This involved meeting all their various banking needs, resolving complex inquiries, and adhering to regulatory guidelines. I had particular experience in escalation complaints handling and supporting the vulnerability team.
• My Key Responsibilities were:

1. Customer Service & Communication:

• Acted as the first point of contact between Barclays Bank and the retail account holders, ensuring that their banking needs are appropriately addressed.
• Resolved complex queries from the customers pertaining to payments, complaints, charges, and disputes, ensuring that their issues are resolved amicably.

2.Resolution & Special Cases:

• Provided a front line advisory for escalation complaints regarding special cases and therefore acted as a liaison with the vulnerability team.
• Ensured that the customers' complaints are resolved effectively and efficiently in accordance with every guideline and standard set by the regulatory bodies.

3.Customer Care for Vulnerable Groups:

• Shown extreme care and sensitivity while handling the financial needs of elderly and vulnerable customers, ensuring that their concerns are addressed with empathy and caution.

4. KYC Compliance & Branch Operations:

• Followed compliance norms for Know Your Customer (KYC) standards for all customers and taken care that their records were accurate and updated.
• Handled and managed appointments at the branch; ensured smooth and efficient running of operation
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.

• As a Baggage Care Specialist at United Airlines, I acted as the main point of contact for customers, addressing flight and baggage concerns with clear communication and timely resolution. I efficiently tracked lost baggage, processed claims, and managed customer complaints, ensuring high satisfaction and accurate baggage handling. My role involved supervising compensation measures and maintaining a 98% accuracy rate in managing up to 500 pieces of luggage daily.

Key Responsibilities:

Key Responsibilities:

• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.

• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant type of products and services.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

• Assessed student interests and skills and provided strategic information about pursuing suitable courses.
• Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
• Compiled academic reports and drafted official letters.
• Reviewed admissions applications and evaluated student credentials.
• Made recommendations for continuous improvement related to use of new teaching tools, resources and training and improvement of online doctoral education instruction.
• Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
• Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
• Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.