Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

PREMKUMAR JAYARAMAN

Chennai

Summary

Dynamic Customer Service Representative at Concentrix with a proven track record of enhancing client satisfaction and retention. Skilled in data analysis and financial modeling, I excel in identifying opportunities and building strong relationships. Passionate about markets, I bring clear communication and a target-oriented mindset to drive success in client-facing roles.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

concentrix
Chennai
10.2023 - 04.2025
  • Resolved over 90% of customer complaints successfully, improving overall client satisfaction
  • Managed over 100 customer inquiries daily, and ensured high service efficiency.
  • Contributed to a 20% increase in customer retention by providing effective solutions and active listening
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong customer relationships to encourage repeat business.
  • Analyzed call volume trends and reduced average handling time by 15% through improved response strategies

Equity Trader & Financial Analyst

Self-Trader
Chennai
03.2022 - 04.2025
  • Trade equities using Smart Money Concepts (SMC), Market Profile, and Volume Profile, with strict risk management.
  • Skilled in financial modeling: Three-Statement Model and Discounted Cash Flow (DCF) for company analysis and valuation.
  • Analyze market sentiment, price action, and volume to identify high-probability trades.
  • Maintain detailed trade journals to refine strategy and performance.
  • Strong communicator with a deep passion for markets—ready to take on a client-facing role and grow in a professional setup.

Education

Bachelor of Engineering - Mechatronics Engineering

Bharath University
Chennai
07-2022

Skills

  • Customer service
  • Data analysis
  • Client retention
  • Customer relationship management
  • Microsoft Excel
  • Product knowledge
  • Equity Trading (SMC, Volume/Market Profile)
  • Financial Modeling (DCF, 3-Statement)
  • Market Analysis & Risk Management
  • Clear Communication & Presentation
  • Fast Learner Target-Oriented

Certification

  • NISM-VIII

Languages

Tamil
First Language
English
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2

Timeline

Customer Service Representative

concentrix
10.2023 - 04.2025

Equity Trader & Financial Analyst

Self-Trader
03.2022 - 04.2025

Bachelor of Engineering - Mechatronics Engineering

Bharath University

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PREMKUMAR JAYARAMAN