PremKumar Mendam
Summary
Highly organised and detail-oriented customer service and administrative professional with experience in managing a fast-paced office environment. Skilled in communication, scheduling, document management, and providing exceptional customer service. Adept at learning new software and adapting to changing priorities.
Overview
4
4
years of professional experience
Work History
SENIOR SOFTWARE TECHNICAL SUPPORT
HCL TECHNOLOGIES PVT LTD
07.2022 - 08.2023
- Monitoring the progress of various projects, from planning to execution, to evaluate their effectiveness and ensure they remain focused on the end goal
- Act as an individual contributor in the team to help and optimize Google ad campaigns in different mediums such as Display, Video and App and assist them based on forecasting results and growth suggestions to the Publishers
- Collaborate with stakeholders for the training needs, and provide the training to the team Offer solutions to the Google Publishers using Google Knowledge Base articles/ Technical manuals
- Impersonate users to reproduce, diagnose and resolve technical problems encountered to the publisher websites
- Offer solution via chat support/ email, as well as share the Help Center articles, troubleshooting documents in-order to educate/ train for the publishers repeated issues
- Identify and collect the issues faced by multiple users/ publishers to file a bug report to the Engineering Team
- Participate in redesigning the chrome applications and the Google software’s in-order to keep the publishers up-to date with the compatibility of the Google Ad Server
- Provide optimization solutions for the publishers in-order to increase their website/ app/ video player responsiveness as per Google Developer standards
- Suggest improvements to the Knowledge based articles based on a repeated issues and the solutions provided.
HUMAN RESOURCE ASSOCIATE
ODCET TECHNOLOGIES PVT LTD
09.2021 - 07.2022
- Communication to team and management on project development, timelines, and results
- Resolve clients queries via email and chat support
- Run Email Campaigns to promote Job openings and to schedule and review applicant’s profiles
- Cold Calling
- Compiled data, statistics, and other information to support research activities
- Supervised and trained office staff in procedures and software use
- Organized conferences and events.
TECHNICAL ANALYST
HCL TECHNOLOGIES PVT LTD
02.2019 - 09.2021
- Offer solutions to the Google Publishers using Google Knowledge Base articles/ Technical manuals
- Impersonate users to reproduce, diagnose and resolve technical problems encountered to the publisher websites
- Offer solutions via chat support/ email, as well as share the Help Center articles, troubleshooting documents in-order to educate/ train for the publisher's repeated issues
- Identify and collect the issues faced by multiple users/ publishers to file a bug report to the Engineering Team
- Participate in redesigning the chrome applications and the Google software in-order to keep the publishers up-to-date with the compatibility of the Google Ad Server
- Provide optimization solutions for the publishers in-order to increase their website/ app/ video player responsiveness as per Google Developer standards
- Suggest improvements to the Knowledge based articles based on repeated issues and the solutions provided.
OFFICE ADMINISTRATOR
ODCET TECHNOLOGIES PVT LTD
09.2023
- Prepared, keyed in, edited, and proofread a variety of documents including correspondence, invoices, presentations, brochures, publications, reports, and related materials from machine dictation and handwritten copy
- Managed incoming regular and electronic mail, distributed materials, and coordinated information flow within the company and with external parties
- Scheduled and confirmed appointments and meetings for the employer
- Ordered and maintained office supplies
- Answered phone and electronic inquiries, relayed calls and messages, and provided exceptional customer service
- Established and maintained manual and computerized filing systems
- Streamlined office procedures for improved efficiency
- Greeted visitors, ascertained the nature of their business, and directed them appropriately
- Recorded and prepared minutes of meetings
- Arranged travel schedules and made reservations for the employer.
Education
Post-Graduation (MA) in (Sociology) -
University of Hyderabad
07.2017
Degree (BA) in (Sociology) -
University of Hyderabad
05.2015
Skills
- Communication (written and verbal)
- Time Management and Organization
- Scheduling and Booking
- Document Management (physical and digital)
- Proofreading and Editing
- Data Entry
- Customer Service
- Software Proficiency (MS Office Suite, etc)
- Travel Arrangements
Timeline
OFFICE ADMINISTRATOR
ODCET TECHNOLOGIES PVT LTD
09.2023
SENIOR SOFTWARE TECHNICAL SUPPORT
HCL TECHNOLOGIES PVT LTD
07.2022 - 08.2023
HUMAN RESOURCE ASSOCIATE
ODCET TECHNOLOGIES PVT LTD
09.2021 - 07.2022
TECHNICAL ANALYST
HCL TECHNOLOGIES PVT LTD
02.2019 - 09.2021
Post-Graduation (MA) in (Sociology) -
University of Hyderabad
Degree (BA) in (Sociology) -
University of Hyderabad
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