Premkumar P
Chennai,TAMILNADU
Summary
With a proven track record at OnePlus India Pvt Ltd, I excel in operational efficiency and customer service, significantly enhancing service quality and technician productivity. Expert in workforce planning and service delivery, my leadership has resulted in notable revenue growth and customer retention, showcasing my ability to mentor teams and manage resources effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Service Manager
VERSUNI INDIA HOME SOLUTIONS
04.2025 - Current
- Heading a team of 10 Service centres spread across Chennai branch and managing the internal team member of 13 staffs.
- Handle and monitor home appliances breakdown calls, ensuring efficient call management and closure within the target turnaround time (TAT).
- Evaluated customer feedback in order to identify areas of improvement in product offerings or service delivery methods.
- Evaluated customer feedback in order to identify areas of improvement in product offerings or service delivery methods.
- Evaluated customer feedback in order to identify areas of improvement in product offerings or service delivery methods.
- Evaluated customer feedback in order to identify areas of improvement in product offerings or service delivery methods.
Area Service Manager
GEECELL INNOVATIONS PVT LTD
04.2024 - 03.2025
- Company Overview: ONEPLUS MOBILES, TV & IOT PRODUCTS
- Maintained detailed records of all service calls, enabling accurate tracking of trends and areas for improvement
- Monitoring the call closing TAT as per KPI
- Cultivated partnerships with vendors, negotiating favorable pricing on equipment purchases and parts orders
- Optimized parts inventory management to minimize costs while ensuring availability for urgent repairs
- Coordinated training programs for technicians, keeping the team up-to-date on the latest equipment technologies and best practices
- Streamlined processes in service Operations for Mobiles
- Improved & maintained the customer satisfaction
- Monitored the entire TN Operations
- Handled internal & external complaints & escalation
- ONEPLUS MOBILES, TV & IOT PRODUCTS
Senior Executive - Cust Service / Tech Support
Reliance JIO Infocomm Ltd
10.2022 - 03.2024
- Provide after Sales breafix service Support for JIo Product Retail Service / Field Service
- Retail Service: Mobile, Note Book, MIFI Device, Jio Auto Connect, Jio Gaming Controller, EKYC Device, JPP(Jio Prime Partner), Jio Mesh (Extender), Jio Fiber, IOT Device, ODCP Device
- Field Service: CCTV System, IFAS system (Instrution fire Alaram Systeam), ACS Systeam (Acess Controler Systeam)
- Responsible for Service Centre Management of LYF, JIO Phones and MIFI Devices
- Responsible for achieving LYF KPI and process adherence to maintain best customer satisfaction
- Making sure to achieve the better customer satisfaction through best service and customer handling
- Taking care of frond end supervision and customer complaint handling and resolution
- Maintaining healthy inventory stock management and regular stock counts for smooth spare part operation
- Following the process both technical and operational strictly to avoid any warranty claim rejection
- Resolving customer queries and improving the quality of the service and best customer service experience to all customer
Service Manager
M1 TECHNOLOGY
09.2020 - 09.2022
- Company Overview: Multi Brand Service & Refurbing Center
- Program Managed Service & Refurbing All Brand Mobiles & TV
- Team Management
- Handling Online Sales & service
- Handling the dealers & distributors issue
- Interviewed, hired and trained employees
- Motivated and lead team towards higher quality service calls, increased productivity, ongoing coaching and mentoring to minimize turnovers
- Multi Brand Service & Refurbing Center
Senior Technical Engineer
MAITROX SERVICES INDIA PVT LTD
10.2017 - 06.2020
- Responsible of finding fault, Repair, Service and installation of mechanical Parts
- Hands on experience in Repairing of L3 and L4 of Mobile Phone and PCB Rework
- Disassemble/reassemble down to board and component levels
- Max no of outputs should be provided by daily basis
- Trained Other Employees on Repair Procedure
Officer-Service /Cust Service / Tech Support/ Service Deliverables
PLANET MOBILE PRIVATE LTD
01.2015 - 08.2017
- Company Overview: VIDEOCON MOBILES
- Managing the service partners, pending calls follow-up
- Monitoring the call closing TAT as per KP
- Parts organized to service partner
- Hardware and software Repair training given to ASP
- Handling Customer Escalations
- Report to Area Manager
- VIDEOCON MOBILES
Service Engineer
ACCEL FRONTLINE PVT LTD
05.2012 - 11.2014
- Replace Display, Charging Connectors, Strips, Mic, Speaker, And Body
- Mobile Phone hardware service & software upgrading
- Handling Customer Escalations
- Monitoring the call closing TAT as per KP
- Report to Manager
Education
DECE. - Electronics & Communication Engineering
Sri Ram Polytechnic College
Tiruvallur04.2012
Skills
- Cost control
- Delivery Management
- Risk Management
- People Management
- Team building
- Vendor negotiation
- Data-driven decision making
- Technical reporting
- Decision making
- Customer relations management
- Service auditing
- Service-orientated
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Team leadership
Certification
- MS Office
- Advance Excel
- Red Hat Linux Administrator – Accel IT Academy
Languages
Tamil
Telugu
English
Personal Information
Date of birth: 09/29/93
Disclaimer
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Timeline
Area Service Manager
VERSUNI INDIA HOME SOLUTIONS
04.2025 - Current
Area Service Manager
GEECELL INNOVATIONS PVT LTD
04.2024 - 03.2025
Senior Executive - Cust Service / Tech Support
Reliance JIO Infocomm Ltd
10.2022 - 03.2024
Service Manager
M1 TECHNOLOGY
09.2020 - 09.2022
Senior Technical Engineer
MAITROX SERVICES INDIA PVT LTD
10.2017 - 06.2020
Officer-Service /Cust Service / Tech Support/ Service Deliverables
PLANET MOBILE PRIVATE LTD
01.2015 - 08.2017
Service Engineer
ACCEL FRONTLINE PVT LTD
05.2012 - 11.2014
DECE. - Electronics & Communication Engineering
Sri Ram Polytechnic College
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